INDUSTRY
Banking
Unlock business value and deepen customer relationships with intelligence and trust built in. Discover how Frontier Firms in banking are leading with AI through actionable frameworks and real-world insights.
Agentic intelligence comes to financial services at Microsoft Ignite 2026, November 17–20 in San Francisco.
OVERVIEW
Microsoft for Financial Services
Transform customer experiences, empower employees, and use AI to drive intelligent banking outcomes.
Transform the banking experience
Deliver personalized experiences through deeper client insights, engagement, and relationships.
Empower relationship managers
Improve productivity through AI-assisted workflows, unified client intelligence, and actionable insights.
Strengthen risk management and compliance
Strengthen resilience through better risk visibility, regulatory readiness, and financial crime prevention.
Modernize payments and core banking
Accelerate innovation through modern platforms, intelligent operations, and simplified banking infrastructure.
SCENARIOS
Explore use cases
Drive business value and strengthen customer relationships with trusted banking solutions.
- Accelerate time to resolution and increase wallet share through personalized, AI-augmented banking experiences for your customers.
- Bring together disparate data sources for a holistic customer view, and facilitate real-time insights and proactive engagement.
- Personalize and improve the banking customer experience across all digital channels with powerful AI tools and capabilities.
- Enable omnichannel engagement and intelligent self-service while personalizing and safeguarding customer interactions.
- Improve efficiency and empower bankers with the right banking solutions, cloud tools, data, and insights.
- Streamline collaborative processes across organizational boundaries and centralize access to key resources and tools.
- Facilitate real-time employee engagement and live events with a suite of modern communication tools.
- Foster inclusion and wellbeing by optimizing work-life integration through data-driven insights.
- Reduce infrastructure costs, empower risk teams to model hyperscale scenarios, and respond to markets with agility.
- Enhance risk insights, empower the business with data-driven decision-making, and improve reaction time.
- Meet current and prepare for future regulatory requirements through cloud-based efficiencies.
- Improve defenses against money laundering, fraud, and cyberthreats—protecting your business, your customers, and your brand.
- Speed up time to market, serve clients better insights from the core, and build new banking products for today’s real-time economy.
- Improve agility and increase efficiency while enabling customer-centric payment and banking solutions.
- Introduce new products faster and better serve clients with deeper insights from data flows.
- Transform working capital products with data insights and get the benefits of predictive analytics based on historical flows.
SECURITY AND COMPLIANCE
Scale AI with intelligence and trust
Mitigate risk and unlock business value with trusted data, enterprise security, compliance, and responsible AI.
- Meet compliance requirements.
- Strengthen security and privacy.
- Foster resilience and transparency.
CUSTOMER STORIES
Banking transformed
PARTNER SOLUTIONS
Explore more banking solutions
Discover financial services and banking offerings from the Microsoft partner ecosystem.
Accelerate time to value and go to market faster with financial services software from Microsoft partners.
Accelerate time to value and go to market faster with financial services software from Microsoft partners.
PRODUCTS
Discover Microsoft products
Explore the Microsoft AI platform helping financial institutions unify intelligence, strengthen trust, and transform business processes.
Meet compliance requirements
Learn about Microsoft's commitment to support the Digital Operational Resilience ACT (DORA).
Discover valuable resources
Video
Leading at the Frontier: AI Innovation in Financial Services
Explore how leading financial institutions are putting agentic AI into action in our new series.
Infographic
Secure and Compliant Innovation in Banking with AI
Blog
Reimagining trade finance with AI: A collaborative proof of concept from Microsoft, ANZ, HSBC, and Lloyds
E-book
Trust and intelligence in financial services
NEXT STEPS
Achieve more in banking
Microsoft AI
Dedicated to ethical AI principles
Explore how Microsoft stays committed to responsible AI practices through governance, policy, and research.
Compliance
Service Trust Portal
Access compliance, security, and privacy resources to support risk, audit, and regulatory requirements.
Documentation
Frontier Transformation: AI in Financial Services
Learn how to maximize business value as an AI-powered Frontier Firm in financial services.
Read our compliance documentation and visit the Trust Center to learn more about Microsoft’s commitments to financial services compliance, data protection, and privacy. Learn more about DORA compliance here.
Follow us