AI agents — what they are, and how they’ll change the way we work
An agent takes the power of generative AI a step further, because instead of just assisting you, agents can work alongside you or even on your behalf.
This blog is part of the AI worldwide tour series, which highlights customers from around the globe who are embracing AI to achieve more. Read about how customers are using responsible AI to drive social impact and business transformation with Global AI innovation.
As various industries and different markets continue to adopt AI, its impact at the local level is also increasingly evident. Recently, the Microsoft AI Tour event in Mexico City highlighted the variety of ways in which AI is enabling Mexico to become a premier innovation hub.
Last year, Microsoft unveiled our vision for AI transformation, and we are already witnessing how AI is revolutionizing businesses and delivering tangible outcomes. As we continue to embrace AI transformation, our mission to empower every person and organization on the planet to achieve more is clear and attainable.
Chairman and CEO Satya Nadella announced that Microsoft Corporation is reaffirming its commitment to Mexico with a new investment of $1.3 billion over the next three years. This investment aims to enhance AI infrastructure and promote digital and AI skills through initiatives like the Artificial Intelligence National Skills program, which seeks to democratize access to AI skills and reach 5 million people. The investment will also focus on improving connectivity and encouraging AI adoption by small- and medium-sized businesses to accelerate their digital transformation and business operations within the country.
Mexico is poised to become a regional leader in leveraging AI solutions as key drivers of business innovation across sectors. The potential seen in the country is further showcased by the recent availability of a new datacenter region built in Querétaro. Through the joint work of Microsoft, its partners, and cloud-using customers, it’s expected to create more than 300,000 jobs over the next four years.1Microsoft, celebrating its 38-year presence in Mexico, recognizes AI’s role as a catalyst for social and economic growth. The company is expanding its AI infrastructure in Mexico, involving a significant investment to increase local computing capacity and encourage innovation.
Cemex leverages AI to enhance operations, productivity, and customer experiences
As a global leader in building materials, Cemex continues to focus on developing innovative and sustainable construction solutions. Partnering with Microsoft, Cemex initiated a journey to leverage AI capabilities that enhance productivity and reinvent customer experiences.
Cemex joined the Microsoft 365 Copilot Early Access Program, which integrated generative AI into their operations, allowing employees from different areas and roles to increase their productivity and efficiency. Additionally, Cemex’s developers have further immersed themselves into AI by utilizing GitHub Copilot to extend the possibilities the technology brings to different business areas through specific applications. This vision is reflected in Cemex Go, the company’s End- to End commercial platform which consolidates commercial processes and order tracking to enable more agile and intelligent order and purchase management. Customers can navigate the company’s solutions catalog in a more intuitive manner through an optimized user experience.
Cemex also introduced Technical Xpert, a generative AI-powered tool built internally using Microsoft Azure OpenAI Service, as one of a series of knowledge assistants to revolutionize its sales process. Technical Xpert provides sales agents with instant access to comprehensive product and customer solution information, significantly reducing search time by 80%.
Grupo Bimbo embraces AI with “Copilot for All” strategy
Recognizing the potential of AI to enhance productivity and operational efficiency, Grupo Bimbo—the world’s largest baking company (in Spanish)—has partnered with Microsoft to integrate advanced AI solutions into its operations.
Grupo Bimbo’s initial AI strategy, branded “Copilot for All,” empowers 3,500 corporate associates across various departments, including human resources (HR), sales, and procurement, to leverage AI. By utilizing Microsoft 365 Copilot, they improved efficiency in tasks such as content creation and process management. Leveraging Microsoft Copilot Studio, they created two unique Copilots to address specific business areas. The Internal Control & Risk Management Copilot consolidates nearly 200 internal policies. This tool promotes compliance with Grupo Bimbo’s policies which apply to all Bimbo collaborators across the 34 countries where the company operates.
They also developed the Procurement Copilot, which extracts data from various sources to provide answers without users having to perform the analysis themselves. This further consolidates operations by automating data extraction and policy management.
Simultaneously, Grupo Bimbo is deploying Microsoft’s industrial AI technologies to modernize its manufacturing processes. This includes implementing AI assistants at key facilities in the US and Mexico to optimize production and reduce downtime. The collaboration aims to enhance asset reliability and worker safety while establishing a unified, data-driven framework across factories.
The integration of Microsoft’s cutting-edge AI services is expected to drive significant cost savings, improve operational efficiency, and empower global innovation.
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Capgemini accelerates Mexico’s AI transformation
Capgemini Mexico is part of the global Capgemini Group, a worldwide leader in consulting and digital transformation that employs more than 340,000 professionals. In Mexico, the company has responded to rising IT service demands by integrating advanced technologies like cloud computing, data analytics, AI, and digital engineering.
At Capgemini Mexico, developers have embraced and integrated GitHub Copilot throughout the software development lifecycle to significantly accelerate the development process—from planning and coding, to testing and development. By taking this approach, they ensure high-quality, customizable software solutions. The use of generative AI addresses some of the major challenges in software engineering by speeding up development phases, enhancing product quality, and reducing time to market.
Capgemini Mexico has been impressed with GitHub Copilot’s ability to support scalable AI implementations, which has led to improved customer experiences and increased efficiency. Their north star is to have all software engineers leverage Generative AI, which offers new opportunities for Capgemini’s partner ecosystem, and drives growth and innovation in the software engineering field. You can read more on their use of generative AI for software engineering.
APEC uses AI to advance Retinopathy of Prematurity diagnostics
Retinopathy of Prematurity (RoP) is a serious eye condition and the leading cause of blindness in newborns in Mexico. Microsoft Mexico, in collaboration with Business Data Evolution and the Asociación Para Evitar la Ceguera (Association to Prevent Blindness-APEC), a leading institution in ophthalmology in Mexico dedicated to the prevention and treatment of visual diseases, are tackling this medical condition through a groundbreaking AI-powered diagnostic tool.
Leveraging Microsoft Azure cloud and deep neural network algorithms based on machine learning, APEC developed an app that enables healthcare providers to capture retinal images or videos of a baby’s eye using a smartphone camera. Azure AI uses the collected images to train the algorithm to recognize common patterns among affected eyes and identify signs of RoP. The app has significantly increased the accuracy of identifying the condition to 90%—well beyond the human capability of 60%.
This mobile app also means greater access to advanced diagnostics in rural areas where ophthalmologists are scarce. It also provides a platform for training future specialists to help reduce blindness rates and enhance the overall efficiency and reach of medical care in Mexico. The goal is to offer a free service accessible globally, which can positively impact you. You can watch a video on the solution here: APEC in Mexico creates algorithms based on Microsoft Azure AI to prevent blindness in newborns.
Tecnológico de Monterrey’s empowers educators and students with AI-powered resources
Founded in 1943, Tecnológico de Monterrey is a leading private institution in Latin America with more than 60 campuses and a student body of 90,000.
The institution launched TECbot, a virtual assistant which provides all day support for its educational offerings. Recognizing the need for more advanced capabilities, they then created TECgpt, a marketplace for AI-powered tools that enables educators and students to access tailored resources, from library assistance to physics tutoring. By integrating the solution with Skills Studio, it can also generate educational content and problem-solving examples. The implementation was developed utilizing Microsoft’s Azure platform and generative AI technologies.
TECgpt continues to expand Tecnológico de Monterrey’s IT capabilities. They’ve enhanced operational efficiency to enrich the teaching-learning process, and improved feedback quality with an eye on the next generation of scholars. You can learn more about this case here: Discover TECgpt.
AI for everyone in Mexico
AI is enabling companies and individuals to transform their activities by reshaping processes and opening new paths towards development. From students to health professionals, and across diverse industries, it has been inspiring to see the creativity and ingenuity that Mexico’s organizations showcase in harnessing AI and cloud solutions to tackle real-world challenges and open new opportunities. These initiatives are only a few examples of Microsoft’s commitment to empower Mexican organizations through the latest technological solutions. I am eager to see how they will continue to leverage the limitless potential of AI and enable their own success.
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