How can Copilot help you?

Microsoft Copilot is your digital companion designed to inform, entertain, and inspire. Using advanced AI, Copilot understands your questions and requests, provides direct answers, assists with writing, and even creates images. It's like having a smart, helpful friend at your fingertips!

Whether you start with a question or a request, Copilot can give advice, feedback, straightforward answers and creative help:

• Get answers: Got a burning question or need info on a specific topic? Ask Copilot, and you'll get a direct response.

• Conduct research: Need the latest information or a quick summary on a subject? Copilot can search the web and provide concise summaries with sources.

• Have engaging conversations: Whether you're looking to chat about a topic, need a non-judgmental conversation partner, or simply want to vent, Copilot is here to engage in meaningful discussions.

• Enhance language skills: Need help with translations, learning a new language, or improving your writing? Just ask Copilot for help.

• Boost creativity: Whether it's brainstorming for a project, crafting a social post or email, or creating an image, Copilot can help you kickstart and polish your work.

To get started, simply type your message and send it. Alternatively, in select markets, you can click the microphone button and speak your mind.

To improve your overall experience, consider trying the following:

• Use natural language and interact as if you're talking with a friend. The more you converse naturally, the better Copilot can understand your needs and provide tailored assistance. This approach helps Copilot learn your preferences and deliver an even more engaging and helpful experience throughout your conversations.

• Ask questions and follow up. Copilot provides direct answers and remembers your follow-up questions to give meaningful replies. Whether you want to learn more, reframe the answer, or question the response, Copilot will respond with context in mind.

• Ask Copilot to rephrase responses. Just say something like, “Can you explain that more simply?”, “break that down in simpler terms”, or “explain that like I’m a beginner” and Copilot will reply with an answer that’s easier to understand.

• Ask for different formats. Would you prefer to see an answer as a list or table? Just ask.

Copilot is currently available to customers over the age of 18 (or older in certain markets).

Over the coming months, we will be working to safely expand access to customers over the age of 13 in many markets, although certain features may be limited.

While Copilot is best optimized for English, you can ask Copilot to speak in other languages as well. Copilot will automatically recognize the language you’re using and respond accordingly. Information on currently-supported languages is available at Supported languages for Microsoft Copilot.

Copilot provides a free baseline experience, while Copilot Pro, a paid subscription, unlocks additional advanced capabilities. With Pro, enjoy preferred access to the most advanced AI models during peak times, extended usage of Copilot Voice, early access to experimental features, and faster AI image generation with 100 daily boosts. To learn more about the Copilot and Copilot Pro experiences, visit the Copilot Pro page. Certain Pro experiences may not be available to users under the age of 18.

To learn more about Copilot Pro, visit the Copilot Pro page.

You can access Microsoft Copilot:

• Online at https://copilot.microsoft.com

• On your phone via the Android or iOS mobile app

• On your Windows PC with the Copilot app

• On your Edge browser by clicking the Copilot icon on the top right

• Through integrations with various third-party services, like WhatsApp. Please note that your use of third-party services, including Copilot conversations through those services, is subject to each service’s privacy policies and terms of use.

Signing in allows you to access your chat history, so you can pick up conversations where you left off. It also enables longer conversations, image creation, and voice interactions with Copilot. Over time, you'll enjoy a more personalized experience tailored to your needs.

To sign in to Microsoft Copilot, follow these steps:

1. Open the Microsoft Copilot app or go to the Copilot website.
2. Click on the "sign in" button. 
   • On copilot.microsoft.com, this will appear in the top right of your screen. 
   • On the mobile app, you may need to first click the profile icon in the top right before seeing the “sign in” button appear. 
3. Create a new account or enter your Microsoft account (MSA) credentials*. Your MSA is usually linked to your personal email, like @gmail or @yahoo, and is used for personal services like gaming on Xbox or storing photos on OneDrive. You can also sign in with an Apple ID on certain devices.

*You can also sign in using a Microsoft Entra ID, but this will redirect you to the commercial Copilot experience designed for use at work. Please note that this experience is only available if your organization has subscribed to the service.

• Microsoft Account (MSA): This is a personal account that you use to access Microsoft services like Outlook, OneDrive, Xbox Live, and more. It's typically used for personal and consumer services and linked to your personal email.
• Microsoft Entra ID: This is a cloud-based identity and access management service used by organizations to manage access to resources like Microsoft 365, Azure, and other enterprise applications. It's designed for business and enterprise use typically associated with your work email.

Using the appropriate account type ensures that you have access to the correct set of features and services tailored to either personal or enterprise use.

At Microsoft, we take our commitment to responsible AI seriously. Copilot is developed in accordance with our AI principles, which demonstrate commitment to making sure AI systems are developed responsibly and in ways that warrant people’s trust. We've designed the Copilot user experience to keep humans at the center and developed safeguards to minimize errors and avoid misuse, and we are continually improving the experience. To learn more about how to use Copilot responsibly, please review our Terms of Use and Transparency Note.

Copilot searches for relevant content across the web and then summarizes the information it finds to generate a helpful response. It also cites its sources, so you’re able to see and explore links to the content it references.

Copilot aims to respond with reliable sources, but AI can make mistakes, and third-party content on the internet may not always be accurate or reliable. Copilot may misrepresent the information it finds, and you may see responses that sound convincing but are incomplete, inaccurate, or inappropriate. Use your judgment and double check facts before making decisions or taking action based on Copilot’s responses. Reviewing Copilot’s citations is a good place to start checking for accuracy.

To share site feedback or report a concern, select ‘Give feedback’ in Settings or use the flag icon below each response in the mobile app and Copilot web page. In the Copilot app, you can also long press the response and select ‘Report’. We will continue to review your feedback to provide a safe search experience for all.

While we have designed the Copilot experience to avoid sharing unexpected offensive content or engaging with potentially harmful topics, you may still see unexpected results. We’re constantly working to improve our technology to prevent harmful content.

If you encounter harmful or inappropriate content, please provide feedback or report a concern by clicking ‘Give feedback’ in Settings or use the flag icon below each response in the mobile app and Copilot web page. In the Copilot mobile app, you can also long press the response and select ’Report’. We will continue to review your feedback to provide a safe experience.

By default, the conversations you have with Copilot are saved, and you can view and access past conversations. For example, if you’ve created a detailed trip itinerary with Copilot, the conversation you have will be saved. You can return to and reference that conversation by clicking the ‘time machine’ icon from the Copilot home page.

Your privacy and trust are paramount to us. Microsoft will only use your conversations for the limited purposes explained in the Microsoft Privacy Statement: to monitor performance, troubleshoot problems, diagnose bugs, prevent abuse, and other product performance analytics necessary to provide and improve Copilot.

We give you the power to decide if you want us to use your conversations for other purposes: 

• You control whether we use your conversations to personalize your experience with Copilot and provide you a more tailored and useful experience that meets your needs. You can disable personalization at any time. See Personalize your Copilot experience.
• You control whether we use your conversations to train our AI models to create a better experience for you and others. You can opt out of use of your conversations for model training at any time. See Learn about model training.

By default, we store conversations for 18 months. You can delete individual conversations or your entire conversation history at any time.

Absolutely. To delete an individual conversation, click the ‘time machine’ icon from the Copilot home page to view your conversation history and delete individual conversations.

To delete your entire conversation history, the steps vary depending on how you’ve signed in to Copilot.

If you are signed in with your Microsoft Account:

• Click your profile name (or “Account”) in the settings menu, then select Privacy > Export or delete history. Or, in your Microsoft Privacy Dashboard, click ‘Copilot’ and click ‘Delete all activity history’ under the Copilot app activity history section.
• If you want to delete chats from Copilot before 10/01/2024 (legacy experience), in your Microsoft Privacy Dashboard, click ‘Browsing and search’, scroll down to the Copilot activity history section and click ‘Clear all Copilot activity history and search history’.

If you are signed in with an Apple ID:

• From the settings menu, select Account > Privacy > Clear my history. (Please note that if you have merged your Microsoft Account-based and Apple ID-based Copilot accounts, this option will delete all conversation history associated with both accounts.)
• If you want to completely delete your Apple ID-based Copilot account, from the settings menu, select Account > Privacy > Delete my account.

No, nothing you say to Copilot will be made public. Your conversations and data will never be shared with other users.

If you share a file with Copilot (for example, uploading a document and asking Copilot to summarize it), the file will be stored securely for up to 30 days and then automatically deleted. Regardless of your privacy settings, we do not train our Copilot generative models on your uploaded files. And any conversations you have about the file will be treated just like any other conversation, subject to your choices about whether to permit model training and personalization, and which you can delete at any time.

We are exploring options to allow users to store their files for a longer time. Check back for updates!

To learn more about Microsoft’s commitment to privacy, visit the Microsoft Privacy Statement and Privacy at Microsoft.

If personalization is enabled for you, we will use your recent Copilot conversations and Microsoft activities to provide you a more tailored and relevant experience. Your Microsoft activities include your Bing search activities, MSN activities, and inferred interests.

Personalization is on by default except for those in the European Economic Area (EEA) and certain other countries. Personalization is not available for unauthenticated users.

When you first use Copilot, and whenever you start a new conversation, you will see a notice if personalization is enabled for you. To check or change your personalization settings at any time, click the “Settings” link in that notice.

You can change your personalization setting at any time by going to Settings> Account > Privacy > Personalization. On Edge, you can turn off by clicking on “...”: from Copilot setting menu > Permissions and privacy > Personalization.

If you change your personalization consent from “yes” to “no,” we will stop providing a personalized Copilot experience. You can still view your past conversations; however, your future Copilot experience will no longer be personalized.

If you do not want us to personalize using a specific conversation from your conversation history, you can delete it individually by clicking the ‘time machine’ icon from the Copilot home page to view your conversation history and delete individual conversations.

The personalization setting in Copilot does not control whether you receive personalized ads, which is a separate choice you can make. You can change your personalized ads setting, which applies to Copilot and other applicable Microsoft services, at any time. Learn more here.

In certain countries, we may also present you with a prompt that will ask you to decide whether to receive personalized ads in Copilot. If you have chosen not to receive personalized ads, through either the personalized ads setting or the Copilot-specific prompt, we will not deliver personalized ads to you in Copilot.

If your settings allow us to deliver personalized ads in Copilot, and if you turn on Copilot’s personalization setting, we will use your Copilot conversation history to help further personalize the ads you already receive. Please note that, regardless of your settings, Copilot does not serve personalized advertising to authenticated users under the age of 18.

You control which conversations are used to personalize your experience. You can access your conversation history in Copilot and delete a particular conversation at any time. Once deleted, that conversation will no longer be used to personalize your experience.

If you want to delete your entire conversation history so none of your conversations will be used to personalize your experience, see Can I delete my past conversations?

To turn off personalization within Copilot, see How can I turn off (or turn on) personalization? Turning off personalization will not delete your conversation history.

You can turn off personalization within Copilot settings at any time. Turning off personalization won’t delete your conversation history.

Regardless of your user settings, Copilot is designed to never personalize interactions with you based on certain topics like health-related information. This protects your privacy and prevents the use of potentially sensitive information. We have measures in place to filter out content from your past conversations that may be considered sensitive, even if personalization is turned on in your settings.

Please use caution when sharing information with Copilot that you consider to be sensitive.

Generative AI refers to a category of AI models that analyze data, find patterns and use these patterns to generate or create a new output, such as text, photo, video, code, data, and more. “Training” a generative AI model means providing it with information to help it learn to make predictions or decisions. Training is a broad concept that includes many different activities to help models provide more appropriate results.

These models use training data to learn general relationships in language, not to memorize specific conversations. They do not store or have access to the original training data. Instead, generative AI models are designed to generate new expressive works and content.

We also take additional steps to prevent these models from inadvertently reproducing their training data, such as conducting testing and building filters that screen out previously published or used material.

Microsoft uses publicly available data, mostly collected from industry-standard machine learning datasets and web crawls, like search engines. We exclude sources with paywalls, content that violates our policies, or sites that have utilized industry-standard methods to opt out of training. On top of this, we do not train on data from domains listed in the Office of the United States Trade Representative (USTR) Notorious Markets for Counterfeiting and Piracy list.

Except for certain categories of users (see below) or users who have opted out, Microsoft uses data from Bing, MSN, Copilot, and interactions with ads on Microsoft for AI training. This includes de-identified search and news data, interactions with ads, and your voice and text conversations with Copilot. This data will be used to improve Copilot and our other products and services to create a better user experience for you and others.

By using real-world consumer data to help train our underlying generative AI models, we can improve Copilot and offer a more reliable and relevant experience. The more diversity in conversations our AI models are exposed to, the better they will understand and serve important regional languages, geographies, cultural references, and trending topics of interest to you and other users.

You can control whether your data is used for training AI models. For more information, see How can I control whether my data is used for model training?

We do not train Copilot on data from: 

• Our commercial customers, or any data from users logged into an organizational M365/EntraID account.

• Users logged in with M365 personal or family subscriptions.

• Users who are not logged into Copilot using a Microsoft Account or other third-party authentication.

• Authenticated users under the age of 18.

• Users who have opted out of training.

• Users in certain countries including: Austria, Belgium, Brazil, Bulgaria, China (excluding Hong Kong), Croatia, Cyprus, the Czech Republic, Denmark, Estonia, Finland, France, Germany, Greece, Hungary, Iceland, Ireland, Israel, Italy, Latvia, Liechtenstein, Lithuania, Luxembourg, Malta, the Netherlands, Norway, Nigeria, Poland, Portugal, Romania, Slovakia, Slovenia, South Korea, Spain, Sweden, Switzerland, and Vietnam. This includes the regions of Guadeloupe, French Guiana, Martinique, Mayotte, Reunion Island, Saint-Martin, Azores, Madeira, and the Canary Islands. This means that AI offerings will be available in those markets, but no user data will be used for generative AI model training in those locations until further notice.

We limit the data we use for training. We do not train AI models on personal account data like your Microsoft account profile data or email contents. We also do not train AI models on the contents of files you upload to Copilot, although any conversations you have with Copilot about the file will be handled just like any other conversation (and subject to your choice about whether to permit model training on your conversations). If any images are included in your AI conversations, we take steps to de-identify them such as removing metadata or other personal data and blurring images of faces. You can learn more here.

Your personal interactions with our services are kept private and are not disclosed without your permission. We remove information that may identify you, like names, phone numbers, device or account identifiers, sensitive personal data, physical addresses, and email addresses, before training AI models.

Your data remains private when using our services. We will protect your personal data as explained in the Microsoft Privacy Statement and in compliance with privacy laws around the world.

If you are logged into Copilot with a Microsoft Account or other third-party authentication, you can control whether your conversations are used for training the generative AI models used in Copilot. Opting out will exclude your past, present, and future conversations from being used for training these AI models, unless you choose to opt back in. If you opt out, that change will be reflected throughout our systems within 30 days.

If you are not logged into Copilot with a Microsoft Account or other third-party authentication, we do not train Copilot on your conversations.

You can control whether your conversations used for model training at any time by clicking your profile name (or “Account”) in the settings menu, then selecting Privacy > Model training. This setting will not exclude your conversations from being used for other general product or system improvements nor from use for advertising, digital safety, security, and compliance purposes as outlined in the Microsoft Privacy Statement.

We may eventually expand model training and opt-out controls to users in certain countries where we do not currently use conversation history for model training (see What data is excluded from model training?). But we will do so gradually, to ensure we get this right for consumers and so we comply with local privacy laws around the world.

Yes, you can opt-out of AI training and still have personalization turned on. In this case, Copilot will remember recent conversations to give you a more personalized response, but Microsoft will not use your conversations and other Microsoft activities for training Copilot’s AI models.

AI training applies to consumer Copilot offerings including Copilot Pro. It excludes users of Copilot with commercial data protection and any Microsoft 365 consumer users or Copilot conversations integrated within Microsoft 365 consumer apps such as Word, Excel, PowerPoint or Outlook. Users of those products will not see this setting, and their conversations will not be used for training the generative AI models we offer in Copilot or other products.

We recognize that commercial customers have varying compliance requirements across industries and around the world. Microsoft will continue helping these organizations use tenant boundaries and other controls we provide to identify and manage data they own, separately.

Some Copilot conversations are subject to both automated and human review for product improvement and digital safety purposes. We may also review conversations flagged as a violation of the Code of Conduct in the Terms. Our Code of Conduct prohibits use of the Copilot service to create or share inappropriate content or material. Some conversations are reviewed when a violation of the Code of Conduct is suspected.

Limited human review is required as part of the investigation process when a violation of the Code of Conduct is suspected. To ensure that our services are safe and secure for everyone, an opt-out of human review is not available.

Responsible AI is a journey, and we are continually evaluating and improving Copilot to make the experience even safer. We apply rigorous content filtering to the information we use to train Copilot, and we employ measures to evaluate Copilot’s responses for potential safety risks before the response is presented to you. We also have systems in place to detect and prevent abusive behavior.

Additionally, to improve Copilot’s safety and ability to detect risks, we partner with external research organizations to review and evaluate Copilot conversations. For example, external research organizations can help review Copilot conversation logs to understand the variety of queries used to seek extremist content, compare trends across the industry, and advise techniques for better finding and mitigating harm.

You can learn more about our approach to safety in our Transparency Note.

Trained AI experts may review Copilot conversations to build, evaluate, and improve the accuracy and safety of our AI models. We use human feedback to ensure quality output to a user’s prompt, improving your experience. Your data remains private when using our services. We will protect your personal data as explained in the Microsoft Privacy Statement and in compliance with privacy laws around the world.

If you want to block people in your household from using Copilot: 

• To block use of the Copilot app on your Windows, Xbox, or Android devices, use Microsoft Family Safety.

• To block use of the Copilot app on your Apple devices, use the Screen Time app provided by Apple.

• To block access to Copilot via browser, use applicable device or browser parental control settings (for example, in Edge Browser) to block access to 'copilot.microsoft.com'.

• Many consumer internet routers offer configuration options to block specific domains, which you can also use to block any device on your network from accessing ‘copilot.microsoft.com’. This will block all of the above methods of accessing Copilot over your home network.