Unified Enterprise Plan Details
Unified Enterprise plan details
Personalize your experience through a mix of foundational and specialized services.
SERVICE
|
WHAT’S INCLUDED |
|---|---|
| Success management services |
Proactive orchestration to strengthen customer health, accelerate cloud adoption, and advance AI transformation—delivered digitally and via Customer Success Account Managers (CSAMs).
|
| On-demand health assessment |
On-demand assessments and proactive health reviews to identify risks and recommend improvements.
|
| Problem resolution support | |
| Services portal access |
A centralized view to submit requests, track delivery, and monitor available service and health signals.
|
| Integrated technology support |
Coordinated incident resolution across Microsoft and select third party technology partners to improve time to resolution for supported technologies and services.
|
| On-demand learning |
Self-paced training and technical content to build skills across your teams.
|
| Incident management services |
Structured incident management to drive mitigation and resolution of technical support cases with ongoing visibility into status and progress.
|
| Billing and subscription support |
Manage and resolve issues related to your Microsoft billing accounts and subscriptions.
|
OPTIONAL UNIFIED ENTREPRISE ADD-ONS
|
|
|---|---|
| Unified Assured |
Delivers in-country technical support aligned to local regulatory requirements.
|
| Mission Critical Services |
Prioritized engineering engagement that delivers preventative, proactive, and reactive services for business-critical products, workloads, and major events.
|
| Value Acceleration Services |
Services to help you proactively plan, implement, and optimize priority Microsoft workloads with Microsoft expertise to reduce delivery risk, improve reliability, and accelerate time to value.
|
Read the full services description.
- [1] Does not apply to cases for Azure StorSimple, GitHub AE, Azure Communication Services or Billing & Subscription Management.
- [2] If you chose 24x7 when you submit the support request, you commit to a continuous, 24x7 operation, every day with the Microsoft team until resolution. Otherwise, Microsoft may at its discretion provide service during business hours only.
- [3] Business hours are generally defined as 09:00 to 17:30 Local Standard Time, excluding holidays and weekends. Business hours may differ slightly in your country.
Unified Enterprise pricing details
How is pricing calculated?
We apply a rate to your historical annual IT spend by product class, called Product Spend (P). Your “P” is comprised of:
- Previous 12-months of cloud services (Microsoft 365, Dynamics 365) purchases
- Previous 12-months of Azure consumption (after discounts and before credits are applied)*
- Previous 12-months of license-only purchases
- Previous 12-months of Software Assurance, License + Software Assurance purchases
* Excludes marketplace purchases.
Any product that was purchased and prepaid for (prior to the previous 12 months), with active coverage shall be prorated and included in the product spend (P).
| Infrastructure | Infrastructure | User | ||
|---|---|---|---|---|
| Annual spend |
Azure
|
On-Prem Server
|
Annual spend
|
Modern Work, Biz Apps, On-Prem User
|
| $0 to $1.8M |
10%
|
10%
|
$0 to $1.5M
|
7.5%
|
| $1.8M to $6M |
7%
|
7%
|
$1.5M to $3M
|
6.5%
|
| $6M to $12M |
5%
|
5%
|
$3M to $6M
|
5.5%
|
| $12M to $30M |
3%
|
3%
|
$6M to $15M
|
4.5%
|
| $30M to $60M |
2.25%
|
2.25%
|
>$15M
|
3.5%
|
| $60M to $120M |
2%
|
2%
|
||
| >$120M |
1.75%
|
1.75%
|
All spend amounts are shown in USD. The minimum contract price is $50,000. Rates are graduated, so if a customer has $6M in annual Azure spend, it would be calculated as 10% of the first $1.8M and 7% of the next $4.2M ($1.8M-6M).
*Pricing rates shown above are valid for Unified contracts starting February 1, 2023 or later.
Transparent and predictable pricing
Unified Enterprise is designed to help you get the most from your Microsoft investment. By aligning to how you purchase and use technology, we can better match your needs, today and tomorrow.
Comprehensive coverage
Get coverage for your entire organization so you can work more holistically with Microsoft.
Industry-aligned pricing
Rates start at 8-10%, which is well within the range of typical software and cloud vendors.
Predictable rates that scale
Pay a lower rate for your growing needs as your cloud investment grows with graduated pricing.
Fixed price for the year
No additional charges for license and cloud purchases made during the term of your contract for annual agreements.
Support coverage for a single Microsoft product
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