Focusing on Shared Experiences: Moving beyond the camera in video communication

Even with the investment of significant resources, video communication in professional settings has not gained mass appeal. This contrasts with the consumer space where, despite limited resources and low quality solutions, services such as Skype have seen widespread adoption. In this paper, we explore the behavior and attitudes of individuals who actively use video communication in both their personal and professional lives. We highlight similarities and differences across these two domains, with particular focus on the interpersonal relationships, spaces, and activities that each domain supports and enables. We conclude by discussing how our study leads to a new perspective that focuses on the shared experiences enabled by video communication.