Designing Patient-Centric Information Displays for Hospitals

Electronic medical records are increasingly comprehensive, and this vast repository of information has already contributed to medical efficiency and hospital procedure. However, this information is not typically accessible to patients, who are frequently under-informed and unclear about their own hospital courses. In this paper, we propose a design for in-room, patient-centric information displays, based on iterative design with physicians. We use this as the basis for a Wizard-of-Oz study in an emergency department, to assess patient and provider responses to in-room information displays. 18 patients were presented with real-time information displays based on their medical records. Semi-structured interviews with patients, family members, and hospital staff reveal that subjective response to in-room displays was overwhelmingly positive, and through these interviews we elicited guidelines regarding specific information types, privacy, use cases, and information presentation techniques. We describe these findings, and we discuss the feasibility of a fully-automatic implementation of our design.

The following images show posters or handouts that were prepared for participants in our study. Clicking any image will take you to a larger version. No patient-identifying information was included on the original materials, and all provider-identifying information has been removed from the images on this page.

This work is part of our patient-centric displays project. For more information about this work, contact Dan Morris at dan@microsoft.com.

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