Arko Mukherjee

Transform work with autonomous agents across your business processes

We’re expanding our ambition to bring AI-first business process to organizations. First, we’re announcing that the ability to create autonomous agents with Microsoft Copilot Studio will be available in public preview in November 2024.

Unlock insights with Business performance analytics in Microsoft Dynamics 365

Introducing Microsoft Dynamics 365 Copilot, the world’s first copilot in both CRM and ERP, that brings next-generation AI to every line of business

Copilot brings the power of next-generation AI capabilities and natural language processing to Dynamics 365, working alongside business professionals to help them create ideas and content faster, complete time-consuming tasks, and get insights and next best actions—just by describing what’s needed.

Personalize your customer lifetime value predictions with customer profile attributes

When you’re crafting marketing and sales strategies, an important way to drive engagement and purchases is by personalizing your marketing campaigns, journeys, and content to your customer segments. One method for segmenting your customers is by their potential value. AI can help predict their potential lifetime value so you can create segments of high-value and low-value customers. As with all AI, the more data the AI model has, the more accurate its predictions will be. Now you can use Dynamics 365 Customer Insights to include selected customer profile attributes in the customer lifetime value (CLV) predictive model. This post will share what customer profile attributes are, how to use them in the CLV model, and what’s new in the overall experience of using the model.

New autonomous agents scale your team like never before

Copilot is your AI assistant — it works for you — and Copilot Studio enables you to easily create, manage and connect agents to Copilot. Think of agents as the new apps for an AI-powered world. Every organization will have a constellation of agents — ranging from simple prompt-and-response to fully autonomous. They will work on behalf of an individual, team or function to execute and orchestrate businesses process. Copilot is how you’ll interact with these agents, and they’ll do everything from accelerating lead generation and processing sales orders to automating your supply chain.