Interpretable User Satisfaction Estimation for Conversational Systems with Large Language Models
Ying-Chun Lin, Jennifer Neville, Jack W. Stokes, Longqi Yang, Tara Safavi, Mengting Wan, Scott Counts, Siddharth Suri, Reid Andersen, Xiaofeng Xu, Deepak Gupta, Sujay Kumar Jauhar, Xia Song, Georg Buscher, Saurabh Tiwary, Brent Hecht, Jaime Teevan
ACL | August 2024