How to Remember What to Remember: Exploring Possibilities for Digital Reminder Systems

Digital reminder systems typically use time and place as triggers to remind people to perform activities. In this paper, we investigate how digital reminder systems could better support the process of remembering in a wider range of situations. We report findings from a survey and one-week diary study, which reveal that people want to remember to perform a broad spectrum of activities in the future, many of which cannot be supported by simple time- and location-based reminders. In addition to these examples of prospective memory, or ‘remembering intentions’, we also find that people want support in ‘retrieving’ information and details, especially those encountered through social interactions or intended for use in conversations with others. Drawing on our analysis of what people want to remember and how they try to support this, we draw implications for the design of intelligent reminder systems such as digital assistants (e.g. Microsoft’s Cortana) and smart speaker systems (e.g. Amazon Echo), and highlight the possibilities afforded by drawing on conversation and giving material form to digital reminders.