Order Tracking
Manage your orders
Frequently Asked Questions
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Guest check out is available in select markets and for select items added to your cart. If eligible, you will see a Check out as a guest option in the Cart.
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For more payment methods and shipping options, check out with a Microsoft account.
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To receive a student, parent, teacher, or military discount, you will need to check out with a Microsoft account.
Sign in to check your eligibility.
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To use your gift card, you will need to check out with a Microsoft account.
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Yes, orders placed as a guest are eligible for the low price promise.
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You can view, track, cancel, and return your guest order through Guest Order Lookup.
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Orders placed as a guest can only be managed through Guest Order Lookup and are not linked to your Microsoft account.
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If your order number starts with a “G” you have checked out as a guest. Please view and manage order details through Guest Order Lookup.
If your order number does not start with a “G”, you can view and manage order details through your Microsoft account order history page.
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If you purchased a hardware product from Microsoft, you may be able to request a refund. For detailed info about the return and refund policy, see Microsoft Terms of Sale.
- You can start a return through Guest Order Lookup. You will need the email address used and your order number.
- Find the relevant order and select Start a return.
- Follow the instructions on the screen to get a prepaid shipping label for the return.
Note: If you can't get a prepaid shipping label for the return, contact support.
- Once we receive your item, a refund will be issued in 3-5 business days.
For more information about hardware refunds, please see Returning items you bought from Microsoft for exchange or refund.
- You can start a return through Guest Order Lookup. You will need the email address used and your order number.
Why buy from Microsoft Store
Multiple ways to pay
Microsoft Store and partners are bringing you new ways to pay at checkout. They’re simple, safer options to get what you want when you want.
60-day price protection
Buy now, enjoy price protection for 60 days from your delivery date. If we drop the price of a physical product or you find it lower at an eligible retailer, contact us and we’ll honor a one-time price adjustment. Exclusions apply.
Get cash for your used device
Trade in any eligible device – laptop, tablet, phone, or game console – from a variety of brands and get cash back.
Free 2-3 day shipping and 60 day returns
Get free 2-3 day shipping with no minimum purchase. Plus, enjoy 60 day returns on almost any physical product.
- Flexible payments: With approval of Citizens Pay Line of Credit at 0% APR and 12- or 18-month term. Subject to individual credit approval. See the Citizens Pay Line of Credit Agreement for full terms and conditions. Citizens Pay Line of Credit Account offered by Citizens Bank, N.A.
- Price protection: Microsoft Store Price Adjustment: Valid on purchases of qualifying new or refurbished consumer and commercial physical products made at Microsoft Store and Microsoft Experience Centers in select markets for 60 days from the date product is received. Eligible Retailer Price Adjustment: Valid on purchases of qualifying new consumer physical products from Microsoft Store and Microsoft Experience Centers in select markets for 60 days from the date product is received. Excludes commercial and refurbished products. An Eligible Retailer Price Adjustment cannot be requested at time of purchase. Microsoft reserves the right to verify an eligible retailer’s advertised price and availability of the product. The product sold by the eligible retailer must be identical to the product sold by Microsoft and must be in stock for purchase at the eligible retailer at the reduced price. Exclusions apply. Both price adjustments: Price Adjustment must be requested within 60 days after the customer receives the product and cannot be completed at time of purchase. Customer is eligible only if the product is in stock for purchase at Microsoft Store or a Microsoft Experience Center. Customer must contact Microsoft to request the adjustment. For purchases from Microsoft Store, contact Microsoft Store Sales and Support with your Microsoft Account information and any other information requested by a representative. For purchases from a Microsoft Experience Center, you must return to the location with your receipt. Limit 1 price adjustment total per product. Excludes Surface Hub, HoloLens, and Windows DevKit. See Microsoft Store Price Protection for full terms and full list of eligible retailers.
- Returns: Available with eligible physical products purchased from Microsoft Store online and Microsoft Experience Centers in select markets. Return process must be started within 60 days after customer receives the product. Limit 5 product returns per eligible customer purchase. Excludes Surface Hub, HoloLens, and Windows DevKit. Applicable return policy applies. For purchases made at Microsoft Store, see applicable Microsoft Terms of Sale for more information. For purchases made at a Microsoft Experience Center, see receipt for more information. Microsoft reserves the right to modify or discontinue offers at any time.
- Trade-in: Available only through the Microsoft Store online in the United States (including Puerto Rico). Offer valid for reimbursements after trade in of qualifying devices (PC, laptop, mobile phone, tablet, video game console). Recycled devices are not eligible for cash back. To be eligible for trade in, you must own the qualifying device, device must power on, battery must hold charge and not be required to be plugged in to operate, and be in fully functional, working condition without broken/missing components, cracked display/housing, liquid damage, modification(s) or have device warranty seal broken. Device cannot be password protected, and must include original chargers/accessories, and must contain hard drive. Customer must mail in the qualifying trade-in device to be eligible for the reimbursements. All trade-ins are final. Cannot be transferred or otherwise redeemed for cash or gift cards, or credit towards other devices or products. May not be combined with other offers. Microsoft reserves the right to modify or discontinue offers at any time. Other exclusions and limits may apply.
- Microsoft reserves the right to modify or discontinue offers at any time.