Extended price protection policy
Buy now, enjoy price protection through January 31, 2025. If we drop the price of a physical product or you find it lower at an eligible retailer, contact us and we’ll honor a one-time price adjustment. Exclusions apply.
How to qualify for a price adjustment
- Place your order at Microsoft Store. The date your physical product is delivered to your address is your delivery date.
- Check the price of the product before January 31, 2025. If you find the price of the exact item is now lower at Microsoft Store or at an eligible retailer, and the item is still in stock, your product may be eligible for a price adjustment. See terms for more details.
- Contact Microsoft Store Support to request a price adjustment. We’ll check eligibility and credit your original payment method the difference between the price you paid and the current lower price.
Frequently asked questions
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Our price protection policy offers a one-time price adjustment on physical products purchased from Microsoft Store if our price—or the price at an eligible retailer—drops below the price you paid before January 31, 2025. The physical product must be identical to the one you purchased (i.e., the exact make, model, color, and configuration), in stock at Microsoft Store (and in stock at the eligible retailer, if you’re requesting an eligible-retailer price adjustment), and listed at the reduced price at the time you contact us. Some exclusions apply.
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You’ll need to contact Microsoft Store Sales and Support and request the price adjustment within 60 days of your delivery date. To be eligible for the price adjustment, the physical product must be identical to the one you purchased (i.e., the exact make, model, color, and configuration), in stock at Microsoft Store (and in stock at the eligible retailer, if you’re requesting an eligible-retailer price adjustment), and listed at the reduced price at the time you contact us. If you’re requesting an eligible-retailer price adjustment, a Microsoft Store associate must also be able to verify the advertised price of the eligible retailer.
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If your product is eligible for a price adjustment, we’ll credit the difference back to the original payment method used to purchase the item. Refunds are generally processed within 3-5 business days.
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No, only products in stock at Microsoft Store at the time you contact Microsoft Store Sales and Support are eligible for a price adjustment.
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No, there is a maximum of one price adjustment per purchased item.
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Most physical consumer and commercial products purchased from Microsoft Store are eligible for a Microsoft Store price adjustment. Most physical consumer products purchased from Microsoft Store are eligible for an eligible-retailer price adjustment. Please note that Surface Hub, HoloLens, and Windows DevKit, as well as all digital products, are excluded.
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Bundles do not qualify for eligible-retailer price adjustments. However, if you see the same bundle at Microsoft Store at a lower price, your bundle should be eligible for a Microsoft Store price adjustment, as long as you otherwise meet the terms of the Microsoft Store price protection policy.
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Yes, only products purchased from Microsoft Store are eligible for a Microsoft Store price adjustment.
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For Surface products, eligible retailers are limited to Best Buy and Amazon. For Xbox products, eligible retailers are limited to Best Buy, Amazon, Target, GameStop, and Walmart. The physical product must be fulfilled directly by the eligible retailer (i.e., not sold by a third-party or private seller on a “marketplace” platform). Commercial products, including Surface for Business devices are excluded for an eligible-retailer price adjustment.
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The following are excluded from Microsoft Store’s price protection policy on eligible-retailer price adjustments: “Marketplace” prices from third-party or private sellers, clearance, closeout, liquidation sales, damaged, open package, pre-owned or rent/lease-to-own items, storewide or category promotions, non-branded items, prices that only display on a website after guests log in, competitor lightning or flash sales (including Amazon Prime or Amazon Fresh Exclusive offers), coupon offers, loyalty programs or offers, promotional codes, credit card offers, financing, service offers, bundled offers, sales tax promotions, bundles, free items, targeted / personalized offers, and rebates and mail-in offers. We also cannot honor price adjustments due to typographical errors.
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Refurbished devices are only eligible for price adjustments if the price of a refurbished device has been lowered at Microsoft Store within the 60 day price protection period. Price protection on refurbished devices is not available for an eligible retailer price adjustment.
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No, commercial physical products, including Surface for Business devices, are not eligible for an eligible-retailer price adjustment. However, most commercial physical products are eligible for a Microsoft Store price adjustment if they otherwise meet the terms of the Microsoft Store price protection policy.
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When requesting a price adjustment from a Microsoft Store associate, you’ll need your existing order number and a published advertisement or product sale listing to reference. Microsoft reserves the right to verify an eligible retailer’s advertised price and availability of the product. If we’re unable to verify the lower price, we may decline your request.
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No, any price adjustment must be requested after you’ve purchased a qualifying physical product at Microsoft Store.
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No, we’re unable to contact you if the price of an item you’ve purchased drops at either Microsoft Store or an eligible retailer. If you notice a price reduction, you’ll need to contact Microsoft Store Sales and Support within 60 days of delivery date with your order number.
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yes, physical products purchased after being pre-ordered are eligible for a price adjustment, just like any other physical product purchase.
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Microsoft Store is here to answer your questions about our products and services. You can contact us at 877-696-7786 if you’d like to speak with our customer service team.
Why buy from Microsoft Store
We offer free shipping, free returns, and cash for eligible used devices, as well as multiple ways to pay. Plus, if we lower our price on a physical product within 60 days from delivery, we’ll honor a one-time price adjustment.
Extended price protection
Buy now, enjoy price protection through January 31, 2025. If we drop the price of a physical product or you find it lower at an eligible retailer, contact us and we’ll honor a one-time price adjustment. Exclusions apply.
Multiple ways to pay
Microsoft Store and partners are bringing you new ways to pay at checkout. They’re simple, safer options to get what you want when you want.
Microsoft Complete Protection Plan
Keep your new device up and running with Microsoft Complete. Get accidental damage protection from drops, spills, and cracked screens. If something goes wrong, you’re covered—simple as that.
Free 2-3 day shipping
Get free 2-3 day shipping with no minimum purchase.
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Discounts: Supplies limited. Actual savings depends on product availability.
Flexible payments: With approval of Citizens Pay Line of Credit at 0% APR and 12- or 18-month term. Subject to individual credit approval. See the Citizens Pay Line of Credit Agreement for full terms and conditions. Citizens Pay Line of Credit Account offered by Citizens Bank, N.A.
- Price Protection: Microsoft Store Price Adjustment: Holiday extended price protection valid on purchases of qualifying physical consumer and commercial products purchased from Microsoft Store online and Microsoft Experience Centers in select markets between 10/15/24 - 12/2/24. Price adjustment may be requested until January 31, 2025. Eligible Retailer Price Adjustment: Holiday extended price protection valid on purchases of qualifying physical consumer products purchased from Microsoft Store Online and Microsoft Experience centers in select markets between 10/15/24 - 12/2/24. Price adjustment may be requested until January 31, 2025. An Eligible Retailer Price Adjustment cannot be requested at time of purchase. Microsoft reserves the right to verify an eligible retailer's advertised price and availability of the product. The product sold by the eligible retailer must be identical to the product sold by Microsoft and must be in stock for purchase at the eligible retailer at the reduced price. Exclusions apply. Both price adjustments: Customer is eligible only if the product is in stock for purchase at Microsoft Store or a Microsoft Experience Center. Customers must contact Microsoft to request the adjustment. For purchases from Microsoft Store, contact Microsoft Store Sales and Support with your Microsoft Account information and any other information requested by a representative. For purchases from a Microsoft Experience Center, you must return to the location with your receipt. Limit 1 price adjustment total per product. Excludes Surface Hub, HoloLens, and Windows Devkit. See Microsoft Store Price Protection for full terms and list of eligible retailers.
- Returns: Available with eligible physical products purchased from Microsoft Store online and Microsoft Experience Centers in select markets. Return process must be started before January 31, 2025, or within 60-days after customer receives the product. Limit 5 product returns per eligible customer purchase. Excludes Surface Hub, HoloLens, and Windows DevKit. Applicable return policy applies. For purchases made at Microsoft Store, see applicable Microsoft Terms of Sale for more information. For purchases made at a Microsoft Experience Center, see receipt for more information. Microsoft reserves the right to modify or discontinue offers at any time.
- Trade-in: Available only through the Microsoft Store online in the United States (including Puerto Rico). Offer valid for reimbursements after trade in of qualifying devices (PC, laptop, mobile phone, tablet, video game console). Recycled devices are not eligible for cash back. To be eligible for trade in, you must own the qualifying device, device must power on, battery must hold charge and not be required to be plugged in to operate, and be in fully functional, working condition without broken/missing components, cracked display/housing, liquid damage, modification(s) or have device warranty seal broken. Device cannot be password protected, and must include original chargers/accessories, and must contain hard drive. Customer must mail in the qualifying trade-in device to be eligible for the reimbursements. All trade-ins are final. Cannot be transferred or otherwise redeemed for cash or gift cards, or credit towards other devices or products. May not be combined with other offers. Microsoft reserves the right to modify or discontinue offers at any time. Other exclusions and limits may apply.
- Microsoft reserves the right to modify or discontinue offers at any time.