Customers
Translator is used globally by thousands of organizations as part of their existing workflows, for both internal-facing and external-facing content and applications.
Whether you are looking to improve your international customer support, make it easier for your global workforce to communicate, or open up your website to a brand-new worldwide audience, Translator technology can make it possible. Below are a few of the ways our customers have used the variety of Translator products and solutions to meet their unique business needs.
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Adobe
Solution Type: Community, Social, and Gaming, Web Localization and Ecommerce
Industry Type: Education, Financial Services, Government, Legal, Life Sciences, Manufacturing, Media & Entertainment, Professional Services, Retail, Technology, Transportation, Utilities
Adobe Experience Manager is an enterprise content management solution for building websites, mobile apps and forms. It helps simplify the management and delivery of your content and assets. Adobe Experience Manager enables you to localize your content with fully integrated and customized automatic translation functionality in all of the languages and dialects using Microsoft Translator.
AEM and Translator deliver automatic translation to help extend the reach of your created content, optimize costs, and increase SEO discoverability of translated content.
In addition, customization tools from Translator enable you to build your own translation system using your preferred terminology and style specific to your industry, linguistic, domain, or organizational needs.
Amazon
Solution Type: Translation Services
Industry Type: Retail, Technology
Location: United States
Web: Alpha XR
Ask.com
Solution Type: Translation Services
Industry Type: Technology
Location: United States
Web: ask.com
Bing
Solution Type: Translation Services
Industry Type: Technology
The Bing search engine offers its services around the globe, with millions of requests entered in languages other than English. In order to improve foreign language search results, the Whole Page Relevance team at Bing needed a way to translate millions of phrases from more than 10 graphic device interface languages into English.
Rather than relying on a costly and time-consuming third-party human translator service, the team was able to use Translator to quickly and efficiently translate millions of documents into English. This allowed the platform to better understand foreign language search requests and produce higher quality results.
Location: United States
Web: bing.com
Curiosity Media
Solution Type: Web Localization and Ecommerce
Industry Type: Education, Technology
Location: United States
Web: curiositymedia.com
Dell
Solution Type: Translation Services
Industry Type: Manufacturing, Technology
Location: United States
Web: dell.com
DiDi Mobility Japan Corp.
Solution Type: Customer Support, Live and Remote Communications
Industry Type: Transportation
In order to respond to the increasing inbound demand and the expected increase in foreign visitors to Japan, efforts to expand services for foreigners and improve quality are actively being made in each industry. One of the services that has attracted attention in recent years is DiDi Mobility Japan, with their taxi delivery app “DiDi.” Translation functions have been implemented to provide an environment in which not only are passengers better able to communicate but also one where the taxi drivers can concentrate on safe driving. To make this environment a reality, Microsoft’s learned AI and Cognitive Services Translator were adopted.
eBay
Solution Type: Web Localization and Ecommerce
Industry Type: Retail
Etsy
Solution Type: Community, Social, and Gaming
Industry Type: Retail
Etsy is a marketplace where people around the world connect, both online and offline, to make, sell and buy unique goods. Etsy relies on Translator to translate sellers’ listings into select languages. In addition, Etsy leverages Translator technology to translate reviews, forum posts, search queries, and member-to-member conversations.
Location: United States
Web: www.etsy.com
Foursquare
Solution Type: Community, Social, and Gaming
Industry Type: Technology
Foursquare is a website and mobile app that helps users find and choose local restaurants, cafes, shopping, and other destinations. Foursquare fine-tunes its search results based on the user’s tastes, ratings for similar places, friends, and experts they trust to give them personalized recommendations, and then provides them with reviews and tips from other users. Foursquare uses Translator to translate these reviews and tips so they are accessible in all of Translator’s supported languages.
Location: Global, United States
Web: foursquare.com
Global-Regulation
Solution Type: Web Localization and Ecommerce
Industry Type: Education, Government, Information Services
Global-Regulation is a global solution provider that enables a comparative search of legislation from 70 countries translated into English, serving top universities, governments and corporations.
Location: Canada
HP Inc.
Solution Type: Internal Readiness
Industry Type: Manufacturing, Technology
Location: United States
Web: hp.com
Solution Type: Customer Support
Industry Type: Technology
LinkedIn relies on Translator to translate their Help Center articles into several of their members’ languages. In addition, LinkedIn leverages Translator to translate feedback and support requests into English.
Location: Global, United States
Web: linkedin.com
Lionbridge
Solution Type: Translation Services
Industry Type: Professional Services
GeoFluent, a SaaS offering from Lionbridge, allows companies to effectively support and engage current or prospective customers and online forum participants with high quality, state-of-the art multi-lingual translation.
Powered by Translator, GeoFluent seamlessly adds a real-time translation capabilities to all of the major community and chat platforms, as well as email, enabling a true cross-language experience.
Location: Global
Localization Tools and Services
Solution Type: Customer Support, Internal Communications, Internal Readiness
Industry Type: Technology
The Localization Tools and Services team provides translation and localization services to a wide variety of business units throughout Microsoft. Focusing mainly on the localization of software user interfaces, they have localized software ranging from Universal Store apps to Microsoft OneDrive to Windows Azure. In order to provide faster turnaround for the business units they support, the team created an online agile localization application known as Reach. Reach allows translators and testers to localize content more quickly and with greater accuracy than with human translation alone.
Reach integrates Translator’s machine translation technology to deliver just-in-time translation results for translators and testers. The application also includes a downloadable tool that is able to insert translations into files, allowing users to have access to machine translation when working offline.
“The MS Translator API was a straightforward way for us to quickly add valuable machine translation [MT] results to multiple stages of our localization workflow. The MS Translator service handles large translation volumes without any problem and can be easily customized to use different MT domains.” – Andrew, Program Manager II, Localization Tools and Services
Location: United Kingdom
Machine Zone
Solution Type: Community, Social, and Gaming
Industry Type: Media & Entertainment
Machine Zone, creator of the popular mobile game “Game of War: Fire Age”, uses Translator to enhance international social gaming by translating players’ chats inside the game. Microsoft Translator is an integral part of Machine Zone’s Social Text Translation system which provides a unique gaming experience by providing a realtime communication platform across language barriers.
Location: United States
Web: machinezone.com
Microsoft Financial Integrity Unit
Solution Type: Internal Communications, Internal Readiness
Industry Type: Technology
Microsoft’s Financial Integrity Unit (FIU) conducts global investigations to support the Office of Legal Compliance, covering every jurisdiction where Microsoft has employees or customers. This requires regular evaluation of information in a wide variety of languages.
Translator allows FIU to conduct translation of documents and other sensitive data at a large scale with a high degree of accuracy.
“Translator allows us to respond to compliance concerns globally, timely, and with less reliance on third party translation services. By using Translator we resolve investigations faster and are able to deploy investigators more effectively.” Joshua, Senior Manager, Microsoft Financial Integrity Unit
Location: United States
Microsoft Network
Solution Type: Translation Services
Industry Type: Media & Entertainment, Technology
The Intelligence, Communication, and Engineering (ICE) Content Team, which operates Microsoft Network (MSN), developed a feature to help improve user recirculation and click-through within the site. This feature searches the content of articles hosted on MSN and displays other related information to the viewer in a widget beside the original article. For instance, an article about finance might showcase information on related stock prices, or a food article might showcase cooking recipes. The feature was built using advanced neuro-linguistic programming, so completely new search models had to be created if the feature was going to be offered in languages other than English.
UsingTranslator, ICE was able to expand this feature into French and German without the time or energy it would take to generate new language-specific models. Translator works in the background by automatically translating international content into English, allowing the search to be run on the translated content rather than the original source language. Additional articles and content can then be showcased in the reader’s preferred language.
The translation service has been in production since October 2014. This has significantly improved the recirculation and click-through of French and German speaking visitors on the site.
Location: Global, United States
Web: msn.com
Microsoft Services Global Delivery
Solution Type: Customer Support
Industry Type: Technology
Microsoft Services Global Delivery (MSGD) serves customers around the globe, especially catering to markets such as Asia-Pacific (including China) and Latin America. For overseas engagement in these regions, MSDG needs quick document translation, but the volume is too high for human translators.
By using Translator, MSGD was able to develop internal translation tools which can instantly read any Microsoft Office or PDF document and translate it in-place, using secure connections, without compromising any content or images. They also created a system which allows customers to communicate with them through two-way translation of XML, bridging the language gap when dealing with their customers’ legacy code.
MSGD has been using their new translation system since 2013 for documentation in the Asia-Pacific and Latin American markets. The system has increased their business agility, allowing for quicker turnaround and seamless collaboration with their customers.
Location: India
MSIT Enterprise Data Services
Solution Type: Customer Support, Internal Readiness
Industry Type: Technology
In order to improve the automation of their partner incentive payments, the Enterprise Data Services team within Microsoft IT needed a way to quickly convert and standardize partner data profiles from virtually every country around the world in their local languages to Latin character sets.
Translator significantly increased the speed at which foreign language profile data could be converted, representing millions of dollars in partner incentive payments. For example, by using Translator over a 20-month period, MSIT was able to improve the integration of Japanese data from a baseline of 25% to over 67%.
Location: United States
My Reading Level
Solution Type: Translation Services
Industry Type: Education
Microsoft Foundry Cambridge, an internal development team within Microsoft, developed the My Reading Level app for Windows 8.1 which provides non-native English speakers with a personalized newsfeed to help them improve their English skills and vocabulary.
Using Translator, the app allows English learners to define and translate English text into their native languages, as well as hear how words are pronounced, on the fly while reading their newsfeeds.
The Foundry development team was able to easily incorporate Translator into their app in less than a week giving them immediate support for over 40 languages, resulting in significant improvements of the app’s core educational benefits and user experience.
Location: United States
PayPal
Solution Type: Internal Readiness
Industry Type: Professional Services
Location: United States
Web: paypal.com
PLYmedia
Solution Type: Translation Services
Industry Type: Professional Services
Location: United States
Web: plymedia.com
Public Technologies Inc.
Solution Type: Web Localization and Ecommerce
Industry Type: Information Services
Public (formerly noodls) is the largest web disclosure platform available on the market today. Public collects and organizes over 15,000 daily press releases, company announcements, government statements, and corporate news issued in 40 languages by more than 40,000 leading organizations from 191 countries and 175 financial markets. Public then automatically analyzes and categorizes the information to support targeted distribution in editorial and financial environments to clients such as media organizations and market data platforms. Translator represents an important part Public’s content technologies by increasing the multi-language capabilities of their web aggregation platform, helping them to support all of their worldwide customers.
Location: Italy, United States
Translate.com
Solution Type: Translation Services
Industry Type: Technology
Translate.com provides instant translation of text on desktop or mobile devices. It offers both automatic machine translations and automatic translations augmented by human translators.
Location: United States
Web: translate.com
Translator.eu
Solution Type: Translation Services
Industry Type: Technology
Translator.eu is a free online multilingual text and phrase translator that provides users with instant translations for 40+ languages. The site offers users informational articles about European languages written by native speakers in addition to technical and language support.
Location: Global
Web: translator.eu
Solution Type: Community, Social, and Gaming
Industry Type: Media & Entertainment, Technology
Location: Global, United States
Web: twitter.com
U.S. Army Europe
Solution Type: Business Intelligence
Industry Type: Government
Before migrating to Microsoft Dynamics CRM, U.S. Army Europe needed to translate portions of a SQL Server database used for screening and hiring local nationals. Using Translator, Microsoft Visual C#, and the common language runtime (CLR) environment, engineers automated the translation of select SQL Server data into English. As a result, the Army saved about $150,500 (about 1,750 hours) in manual translation costs, avoided a seven-month delay, and maintained access to all of its historical employment screening data.
Volkswagen AG
Solution Type: Business Intelligence, Customer Support, Internal Communications, Live and Remote Communications, Translation Services
Industry Type: Manufacturing, Transportation
The Volkswagen Group serves customers all over the world and delivers a huge range of documents in more than 40 languages. Up to a billion words must be translated within the Group every year, and the volume is rising sharply. New communication streams as a result of digitalization and new demands regarding translation turnaround times – ideally in real time – mean that existing translation systems need to be enhanced and expanded. Volkswagen has turned to the Azure cloud, which offers a faster, more precise, and more cost-effective solution, and one that also has better learning capabilities.
Weglot
Solution Type: Web Localization and Ecommerce
Industry Type: Technology
Weglot.com is a SaaS solution to translate and display web applications in different languages within minutes without additional coding. The solution automatically provides a first layer of machine translation that users can edit, improve or replace from a unique translation management dashboard. Translations can be managed by individuals or collaboratively across teams.
Location: France, Global
Web: weglot.com
Welocalize
Solution Type: Web Localization and Ecommerce
Industry Type: Education, Financial Services, Legal, Manufacturing, Technology, Transportation, Utilities
Welocalize is one of the world’s top 10 Language Service providers with over 600 employees and 13 offices worldwide.
Welocalize delivers innovative localization solutions to any size businesses, covering all stages of the company’s clients’ global content lifecycle, from the source content optimization to the user acceptance testing and target content impact analytics.
Location: China, Germany, Ireland, Japan, United Kingdom, United States
Web: welocalize.com
WorldWide Science.org
Solution Type: Web Localization and Ecommerce
Industry Type: Education, Government, Life Sciences, Professional Services
The WorldWideScience Alliance is a multinational partnership that provides access to scientific and technical information sources around the world.
Deep Web Technologies created a federated, multilingual search solution for WorldWideScience.org that improves global access to scientific research, encourages cross-cultural collaboration, and provides new opportunities to share data.
“Instead of having to go to 100 different sources in a dozen languages to find global science research information, WorldWideScience.org, powered by Deep Web Technologies and Microsoft Translator, offers the ability to search all of them with a single query.” Lorrie Johnson, WorldWideScience Project Manager.
Yoozoo Games
Solution Type: Community, Social, and Gaming
Industry Type: Media & Entertainment
Yoozoo Games is a global interactive entertainment developer and operator, focusing on mobile online gaming. Yoozoo’s online games are distributed across Europe, North America, Southeast Asia, as well as other emerging markets.
In order to meet the needs of players in different languages, Yoozoo added real-time, in-game translation to its games “The Wings of Wrath” and “Goddess Alliance” via Translator. Automatic machine translation allows players to chat with one another in their preferred language. By adding translation, Yoozoo significantly enhanced the player experience in addition to the game’s competitiveness in the global gaming market. Translation also promoted growth and retention of worldwide players.
