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Enhanced Solutions

In-depth, relationship-based solutions designed to ensure maximum uptime, solve complex IT challenges, and help you get the most out of your technology investment.
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Tailor your Microsoft Unified experience with Enhanced Solutions

Meet the needs of your evolving organization with relationship-centric support engagements that provide access to solution-specific teams who know your goals and environment.

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Support for Mission Critical

Achieve peak performance of your most business-critical solutions, with in-depth support and preventative services to identify potential risks and create the most stable environment possible.

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Designated Engineering

Drive solution onboarding and optimization by working with Microsoft experts who will assess your organization's technology strategy and implement a specific program of services tailored to your business and technology goals.

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Enhanced Designated Engineering

Increase productivity and empower your IT staff with long-term, customized engagements supported by a team of experts that help to maximize the value of your technology.

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Unified Enhanced Response

Empower and care for your business with accelerated response times for key severities and additional Microsoft experts for streamlined resolution across all products.

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Office 365 Engineering Direct

Gain an exclusive line to Office 365 product engineering teams and minimize downtime with advanced monitoring, escalation, and incident analysis for your cloud productivity solutions.

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Azure Event Management

Ensure the success of your next major digital event, from planning to execution, with access to expert advisors, pre-event guidance, and enhanced reactive support throughout your event.

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Azure Rapid Response

Gain peace of mind with streamlined response and recovery from a specialized team of Azure experts who know you and can provide key insights and advice tailored to your unique environment.

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GitHub Engineering Direct

Manage your GitHub environment more effectively with expedited access to GitHub support, administration assistance, and GitHub health checks, led by a Customer Reliability Engineer.

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Developer Support

Advance your DevOps processes, application architecture, and AI integration with help from cloud and application development experts as you build, deploy, and manage solutions.

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Ready to experience it for yourself?

Contact your local Microsoft Account Representative to get started.

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