January 2021 - Inside Track Blog

Jan 27, 2021 | Cody Bay

Streamlining Microsoft’s global customer call center system with Microsoft Azure

Overhauling the call management system Microsoft used to make 70 million calls per year has been a massive undertaking. The highly complex system was 20 years old and difficult to move on from when, five years ago, the company decided a transformation was needed. These phone calls are how Microsoft talks to its customers and...

Jan 25, 2021 | Inside Track – retired stories

Migrating Yammer to Native Mode internally at Microsoft brings automation and familiarity

This content has been archived, and while it was correct at time of publication, it may no longer be accurate or reflect the current situation at Microsoft. After years of organic growth and incremental adjustments, Microsoft’s internal Yammer communities have gotten a bit of a trim and a major upgrade. Like a healthy garden, the...

Jan 21, 2021 | Inside Track – retired stories

Taking command: How Microsoft employees are doing more with Microsoft Teams

This content has been archived, and while it was correct at time of publication, it may no longer be accurate or reflect the current situation at Microsoft. Collaboration is the name of the game in the age of remote work, and Microsoft Teams makes this possible at every level internally at Microsoft. This resonates with...

Jan 19, 2021 | Inside Track – retired stories

Reducing Microsoft’s carbon footprint by tracking internal Microsoft Azure usage

This content has been archived, and while it was correct at time of publication, it may no longer be accurate or reflect the current situation at Microsoft. Editor’s note: We’ve republished this blog with a new companion video. Whether he’s on the job or working on a passion project, Paul Rojas keeps sustainability at the...

Jan 11, 2021 | Inside Track – retired stories

Making renewing certificates easier at Microsoft with Microsoft Azure

This content has been archived, and while it was correct at time of publication, it may no longer be accurate or reflect the current situation at Microsoft. Cybersecurity is a constant challenge at Microsoft. To protect the connections between computer servers, resources, and their users, the company regularly uses digital certificates signed by trusted authority...

Jan 4, 2021 | Cody Bay

Microsoft Azure sellers gain a data edge with the Microsoft Power Platform

Data is great to have, but it’s only as good as our ability to digest it. Alex Thiede, digital transformation lead for Microsoft in Western Europe and a former Microsoft Azure field seller based in Vienna, set out to talk to other Microsoft Azure sellers to discover how to help them serve their clients better....