August 2024

August 30, 2024

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Lukas Velush

Redesigning how we work at Microsoft with generative AI

Generative AI has emerged as a transformational force in computing, but it’s not always clear how to utilize it when designing new products. At Microsoft, our teams are learning how to incorporate Microsoft 365 Copilot and other new AI technology…
August 30, 2024

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Emily McKeon

Unlock our six tips for managing your support content with AI and ChatGPT

Like many large Enterprise organizations, Microsoft’s support team develops thousands of troubleshooting guides, self-help resources, knowledge base articles, and process documentation for our support engineers to leverage AI and ChatGPT when helping customers with technical issues. As we have grown…
August 29, 2024

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Jason Kellington

Rethinking device management internally at Microsoft with AI

At Microsoft, we’re leaning on AI to enhance our internal device management strategy. AI is helping us to simplify and improve the experience our employees have with their devices by predicting and auto-remediating issues, supporting proactive solutions, and enhancing the…
August 29, 2024

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Alex Fleck

Finding and fixing network outages in minutes—not hours—with real-time telemetry at Microsoft

With more than 600 physical worksites around the world, Microsoft has one of the largest network infrastructure footprints on the planet. Managing the thousands of devices that keep those locations connected demands constant attention from a global team of network…
August 29, 2024

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Angela Gamba

AI is revolutionizing the way we support corporate functions at Microsoft

AI is a game changer when it comes to improving how our corporate functions operate. At least that is what we at Microsoft, and many in the tech industry, have been claiming over the past year or so… but where…
August 28, 2024

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Lukas Velush

Hardware-backed Windows 11 empowers Microsoft with secure-by-default baseline

Windows 11 makes secure-by-default viable thanks to a combination of modern hardware and software. This ready out-of-the-box protection enables us to create a new baseline internally across Microsoft, one that level sets our enterprise to be more secure for a…
August 26, 2024

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Angela Gamba

Helping Microsoft employees understand their value with the Total Rewards Portal

Our total rewards communications are an essential aspect of empowering employees to understand the value of Microsoft compensation and, for employees in the United States, their benefits, while reminding them of the investment that the company is making in them.…
August 22, 2024

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Jina Chan

Transforming how we work in Microsoft Teams Premium with Microsoft 365 Copilot

Microsoft Teams is an integral part of how we work at Microsoft. As our work culture continues to evolve, we’re leaning on Microsoft Teams Premium with Microsoft 365 Copilot to support us. It allows us to be more efficient and…
August 22, 2024

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Inside Track staff

Revamping a content management system at Microsoft with the Microsoft Power Platform

End-to-end content management has become significantly easier for one Microsoft team thanks to the Microsoft Power Platform and our entrepreneurial citizen developers. Our aging content management system needed to be replaced, so we—the Inside Track team in Microsoft Digital (MSD),…
August 21, 2024

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Lukas Velush

Getting products to customers faster with dropshipping at Microsoft

The COVID-19 pandemic pushed supply chains into the spotlight and revealed just how shaky they can be. If you panic-bought toilet paper or flour in March 2020, you know that a perfect storm formed as customers frantically bought up every…
August 17, 2024

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Pete Apple

Microsoft uses a scream test to silence its unused servers

Do you have unused servers on your hand? Don’t be alarmed if I scream about it—it’ll be for a good reason (and not just because it’s almost Halloween)! Check out Pete Apple’s expedition to the cloud series The learnings, pitfalls,…
August 15, 2024

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Alex Fleck

How Microsoft HR is using Viva and Microsoft 365 Copilot to empower our employees

Technology is about people, and no Microsoft organization understands that better than Human Resources. When our HR team started rolling out Microsoft 365 Copilot to the global HR organization, a human-centered approach was a natural fit. And what better way…

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