Author: Alex Fleck

I’ve always had a passion for story, whether I find it in a novel, a medieval epic, a movie, or a game. Now, I’m helping tell stories about the people and teams at Microsoft who build the technology that moves our world. When I’m not reading, writing, translating, or gaming, you’ll find me on a backcountry trek in Canada’s woods and mountains.

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March 27, 2025

Unlocking knowledge through intelligence: Lessons learned using SharePoint agents at Microsoft

For countless organizations around the world, Microsoft SharePoint is the go-to solution for managing authoritative business content and collaborating on projects. With the launch of Microsoft 365 Copilot and the ability to extend its impact through agents, we saw an opportunity to roll the value of AI-powered assistants into the information-rich ecosystem of SharePoint. By… Read More
March 20, 2025

How our employees are extending enterprise AI with custom retrieval agents

Employees who are using Microsoft 365 Copilot to transform the way they work now have a new tool to help them even more—the agent. At Microsoft, we’re deploying a spectrum of agents to fulfill different needs, from acting as knowledge sources for our individual employees, to helpers that handle specific tasks for our teams, organizations,… Read More
March 6, 2025

Boosting network performance at Microsoft with real-time telemetry and performance visualization

For the network engineers who keep Microsoft connected across thousands of devices at more than 800 sites around the world, time is always of the essence. They need to monitor network performance, identify outages, and keep devices running smoothly. Otherwise, we risk severe productivity setbacks and security risks. Our team in Microsoft Digital, the company’s… Read More

All posts by Alex Fleck

February 27, 2025

Community with purpose: Deploying Viva Engage at Microsoft in three chapters

Microsoft Viva Engage: A powerful business transformation tool Leading change through community engagement Engage with our experts! Customers or Microsoft account team representatives from Fortune 500 companies are welcome to request a virtual engagement on this topic with experts from our Microsoft…
February 11, 2025

Enabling advanced HR analytics and AI with Microsoft Azure Data Lake

Editor’s note: This content was first published in 2023. Although this particular event or moment in time has passed, we’re republishing it here so you can see what our thinking and experience was like at the time. We’re on a…
February 6, 2025

Unlocking enterprise AI extensibility at Microsoft with Microsoft Copilot Studio

Microsoft 365 Copilot extensibility is a revolutionary new framework for advancing enterprise AI. By creating their own agents, individuals and teams can customize Copilot’s behavior with additional instructions, grounding, and actions, all while providing a clear and discoverable entry point…
February 6, 2025

How we’re tackling Microsoft 365 Copilot governance internally at Microsoft

Engage with our experts! Customers or Microsoft account team representatives from Fortune 500 companies are welcome to request a virtual engagement on this topic with experts from our Microsoft Digital team. Governance in the age of AI Unlocking the next generation of…
January 29, 2025

Simplifying Microsoft’s royalty ecosystem with connected data service

[Editor’s note: This content was written to highlight a particular event or moment in time. Although that moment has passed, we’re republishing it here so you can see what our thinking and experience was like at the time.] In any…
January 22, 2025

Rethinking software licensing at Microsoft with ServiceNow Software Asset Management

In an organization the size of Microsoft, employees need a wide array of tools to accomplish their work. For many, third-party software is part of their toolbox, and that means we need to purchase, organize, and manage software licenses on…
January 18, 2025

Dining transformation at Microsoft eases the transition as employees return to work

[Editor’s note: This content was written to highlight a particular event or moment in time. Although that moment has passed, we’re republishing it here so you can see what our thinking and experience was like at the time.] A profound…
January 16, 2025

How Microsoft Viva became a business transformation engine at Microsoft

Business transformation is complex, multifaceted, and perpetual. It’s also firmly rooted in an organization’s culture, so it requires change management technology that meets human needs directly. At Microsoft Digital, the company’s IT organization, we have decades of experience leading technological…
December 19, 2024

Unlocking deeper AI value at Microsoft with Microsoft 365 Copilot extensibility

Microsoft 365 Copilot extensibility is the next frontier of enterprise AI at Microsoft. By managing it effectively, we’re giving our employees the power to revolutionize how they access data and accomplish tasks. But how are we implementing this new framework?…
November 19, 2024

Boosting HR and IT services at Microsoft with our new Employee Self-Service Agent in Microsoft 365 Copilot

Our employees at Microsoft are already using Microsoft 365 Copilot to find answers, work faster, communicate more effectively, and boost their creativity. Copilot has become a true personal AI assistant. To make this tool even more valuable to our employees…
October 21, 2024

Measuring the success of our Microsoft 365 Copilot rollout at Microsoft

Microsoft 365 Copilot is a first-of-its-kind technology and demands a first-of-its-kind adoption process. We’re using new approaches to learning and development, community engagement and, of course, measuring success. Microsoft Digital, the company’s IT organization, has been leading the charge on…
August 29, 2024

Finding and fixing network outages in minutes—not hours—with real-time telemetry at Microsoft

With more than 600 physical worksites around the world, Microsoft has one of the largest network infrastructure footprints on the planet. Managing the thousands of devices that keep those locations connected demands constant attention from a global team of network…