Author: Alex Fleck

I’ve always had a passion for story, whether I find it in a novel, a medieval epic, a movie, or a game. Now, I’m helping tell stories about the people and teams at Microsoft who build the technology that moves our world. When I’m not reading, writing, translating, or gaming, you’ll find me on a backcountry trek in Canada’s woods and mountains.

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March 27, 2025

Unlocking knowledge through intelligence: Lessons learned using SharePoint agents at Microsoft

For countless organizations around the world, Microsoft SharePoint is the go-to solution for managing authoritative business content and collaborating on projects. With the launch of Microsoft 365 Copilot and the ability to extend its impact through agents, we saw an opportunity to roll the value of AI-powered assistants into the information-rich ecosystem of SharePoint. By… Read More
March 20, 2025

How our employees are extending enterprise AI with custom retrieval agents

Employees who are using Microsoft 365 Copilot to transform the way they work now have a new tool to help them even more—the agent. At Microsoft, we’re deploying a spectrum of agents to fulfill different needs, from acting as knowledge sources for our individual employees, to helpers that handle specific tasks for our teams, organizations,… Read More
March 6, 2025

Boosting network performance at Microsoft with real-time telemetry and performance visualization

For the network engineers who keep Microsoft connected across thousands of devices at more than 800 sites around the world, time is always of the essence. They need to monitor network performance, identify outages, and keep devices running smoothly. Otherwise, we risk severe productivity setbacks and security risks. Our team in Microsoft Digital, the company’s… Read More

All posts by Alex Fleck

August 15, 2024

How Microsoft HR is using Viva and Microsoft 365 Copilot to empower our employees

Technology is about people, and no Microsoft organization understands that better than Human Resources. When our HR team started rolling out Microsoft 365 Copilot to the global HR organization, a human-centered approach was a natural fit. And what better way…
August 1, 2024

Driving Microsoft 365 Copilot adoption with our Copilot Champs Community

Nobody helps employees adopt a new tool like their peers—the people who know their responsibilities, their organizational culture, and their day-to-day tasks. In the initial stages of our Microsoft 365 Copilot adoption, a technology that brings many new possibilities and…
March 4, 2024

Enhancing Microsoft’s security posture with Microsoft Azure Firewall Manager

Imagine an enterprise company with dozens or hundreds of firewalls, each with its own set of policies for keeping corporate networks secure. That was the situation here at Microsoft until our IT teams started using Microsoft Azure Firewall Manager. This…
December 14, 2023

Shifting to paperless contract lifecycle management to help schools navigate COVID-19

[Editor’s note: This content was written to highlight a particular event or moment in time. Although that moment has passed, we’re republishing it here so you can see what our thinking and experience was like at the time.] Paperless contract…
October 26, 2023

Microsoft workers’ council partnerships boost the company’s product and service rollouts

Ensuring compliance doesn’t have to be a roadblock—just ask the Microsoft workers’ council in Germany. This group of employee representatives has partnered with their employer, Microsoft, to speed up how the company develops and deploys new products and services to…
October 16, 2023

Transforming how contract creation works at Microsoft with automation

At Microsoft, we do business with an immense number of vendors and suppliers, and many of the services they provide require a statement of work (SOW) contract. Creating, approving, and managing those contracts is an immense task. We developed an…
April 20, 2023

Maximizing Microsoft Finance’s support experience with dynamic feedback and machine learning sentiment analysis

[Editor’s note: This content was written to highlight a particular event or moment in time. Although that moment has passed, we’re republishing it here so you can see what our thinking and experience was like at the time.] Managing financial…
March 28, 2023

Responding to site outages at Microsoft with machine learning and AI

Responding to site outages at Microsoft used to be very challenging. Large organizations have a lot of moving parts, and when internal sites experience outages and connectivity problems, those moving parts can grind to a halt. Getting things up and…