Author: David Hirning
Featured
-
Intelligence on tap: How Work IQ enables AI and agents at Microsoft
Improving agentic workplace results with Work IQ Adding deeper contextual intelligence to Microsoft 365 Copilot…
-
How Work IQ is supercharging our AI usage at Microsoft
At Microsoft, we’re constantly thinking about the future of work—how the power of AI and…
-
Conditioning our unstructured data for AI at Microsoft
Anyone who has ever stumbled across an old SharePoint site or outdated shared folder at…
All posts by David Hirning
-
Deploying the Employee Self‑Service Agent: Our blueprint for enterprise‑scale success
The case for AI in employee assistance The advent of generative AI tools and agents…
-
Transforming into an AI-first Frontier Firm in partnership with our works councils
Microsoft is a global company, with more than 200,000 employees working in offices around the…
-
AI at scale: How we’re transforming our enterprise IT operations at Microsoft
Running an IT operation at a global scale is a daunting task, even for Microsoft.…
-
Supercharging our internal communications at Microsoft with Viva Engage
With more than 200,000 employees located in offices around the world, an organization the size…
-
Moving from a ‘Scream Test’ to holistic lifecycle management: How we manage our Azure services at Microsoft
Nearly a decade ago, as we began our journey from relying on on-premises physical computing…
-
Accelerating employee services at Microsoft with the Employee Self-Service Agent
Microsoft is a huge and complex organization, with more than 200,000 full-time employees working in…
-
Reimagining campus support at Microsoft with the Employee Self-Service Agent
Julie is a typical Microsoft employee, one who commutes to her office, parks in a…
-
Making transportation seamless and efficient with the power of data and AI at Microsoft
It’s full speed ahead for the future of transportation at Microsoft. Five years ago, as…
-
Modernizing IT infrastructure at Microsoft: A cloud-native journey with Azure
At Microsoft, we are proudly a cloud-first organization: Today, 98% of our IT infrastructure—which serves…
-
How we’re recapping our meetings with AI and Microsoft Teams Premium at Microsoft
Traditionally, missing a meeting—or even just a part of one—could mean being left behind while…
-
Five principles that guided our network journey to Microsoft Azure and the cloud at Microsoft
At Microsoft, we operate one of the world’s largest IT infrastructures. So, when we embarked…
-
Transforming our approach to patch management at Microsoft
Computer security updates, commonly referred to as “patches,” are a crucial aspect of the IT…