Inside Track
David Hirning
Featured
-
Intelligence on tap: How Work IQ enables AI and agents at Microsoft
Improving agentic workplace results with Work IQ Adding deeper contextual intelligence to Microsoft 365 Copilot responses Enterprise knowledge is perhaps a company’s most valuable asset,…
All posts by David Hirning
-
Scaling AI responsibly at Microsoft: Lessons from our Customer Zero journey
As we move from AI experimentation to enterprise-scale deployment, a new challenge is emerging: How do we govern thousands of AI agents, workflows, and copilots…
-
AI-ready data: Building the foundation for enterprise AI at Microsoft
For years, organizations have treated data as a critical business asset. Here at Microsoft, data powers our reporting, supports our decision-making, and helps our leaders…
-
Building trust in AI-powered support at Microsoft: Our Employee Self-Service agent story
When we launched our Employee Self-Service (ESS) Agent to our more than 300,000 employees and contingent staff in the fall of 2025, we expected that…
-
Driving seller adoption of Sales Agent through role-based change management at Microsoft
For Microsoft sellers, one challenge remains remarkably consistent: The more time they spend on administrative work, the less time they spend with customers and making…
-
Engineering the Frontier Firm: Sharing our AI-native approach to software development
About a year ago, our teams in Microsoft Digital—the company’s IT organization—began an AI transformation the same way most organizations did: ad-hoc. Our engineers taught…
-
Start light, scale intentionally: Choosing the right Microsoft agent architecture
There’s a moment in almost every organization’s AI journey when experimentation gives way to something more difficult: Deciding which tool to rely on to build…
-
Rising to the challenge: How Adelina Radoi makes a difference in IT at Microsoft
As a young woman forging an IT career in Romania, Adelina Radoi faced plenty of doubt and bias. She heard questions about her nationality, her…
-
Enhancing Microsoft network reliability with AIOps and Network Infrastructure Copilot
In today’s rapidly evolving technology landscape, maintaining network reliability is paramount. Our team in Microsoft Digital, the company’s IT organization, keeps the company connected and…
-
Taming software licensing sprawl at Microsoft with an AI-driven solution
It’s a common challenge at any large enterprise—important, related data scattered across the organization, residing in disconnected silos. If only there was an efficient way…
-
Taming our Python dependencies at Microsoft with AI
At Microsoft, Python has long been one of our most popular programming languages. Our developers use it for building production systems, internal tools, automation workflows,…
-
Digitally transforming Microsoft: Our IT journey
The digital transformation of Microsoft spans the entire personal computing revolution, from the days of DOS and early Windows desktops, through our journey to the…
-
Meet ‘Eddie,’ our agent for putting new PCs in the hands of our employees
For many years, our process for getting new work PCs to employees at Microsoft remained largely unchanged: Decentralized and variable, with data spread across systems,…