Author: Eric Scheffler

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July 11, 2024

Running our customer service and support contact centers on Microsoft Azure

Providing exemplary support is critical to how we empower our customers to achieve more with Microsoft technologies and services. We in Microsoft Digital, the company’s IT organization, recently migrated our global Microsoft customer service network to Microsoft Azure, creating a cloud network-based solution to connect our customers to the support services they need at Microsoft.… Read More

February 22, 2024

Revolutionizing SAP and ADP connectivity with Microsoft Azure VWAN and VPN

Connecting line-of-business solutions into the Microsoft Azure networking environment is a critical part of enabling an efficient hybrid network environment and an important step in transforming enterprise networking using Azure. We’ve recently helped SAP, one of our key business partners,…
September 22, 2023

How we’re deploying our VWAN infrastructure using infrastructure as code and CI/CD

Editor’s note: This is the first in an ongoing series on moving our network to the cloud internally at Microsoft. We’re building a more agile, resilient, and stable virtual wide-area network (VWAN) to create a better experience for our employees…