Author: Keith Boyd

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February 27, 2025

Digitally transforming Microsoft: Our IT journey

The digital transformation of Microsoft spans the entire personal computing revolution, from the days of DOS and early Windows desktops, through our journey to the Azure cloud, to our modern engineering era highlighted by the rise of AI. The company has grown into a global organization with more than 220,000 employees, all relying on us… Read More
January 30, 2025

AI-powered agents in action: How we’re embracing this new ‘agentic’ moment at Microsoft

When we launched Microsoft 365 Copilot in February of 2023, it was a watershed moment in the history of Microsoft. By incorporating next-generation AI into the productivity tools that millions of people depend on every day, a new era of productivity was born. “Today marks a significant milestone in our journey to empower every person… Read More
December 5, 2024

Microsoft 365 Copilot for executives: Sharing our Customer Zero deployment and adoption journey at Microsoft

Generative AI has captured the world’s attention, and businesses are taking notice. According to Microsoft’s annual Work Trends report, 70% of people would delegate as much work as possible to AI to lessen their workloads (Microsoft, Work Trends Annual Report: Will AI Fix Work? 2023). Capitalizing on this trend will mean the difference between surging ahead or… Read More

All posts by Keith Boyd

January 15, 2025

Fostering employee wellbeing and improving productivity at Microsoft with Microsoft Viva Insights

[Editor’s note: This content was written to highlight a particular event or moment in time. Although that moment has passed, we’re republishing it here so you can see what our thinking and experience was like at the time.] Employee expectations…
November 6, 2024

How Microsoft Digital improves its own employee experience—and yours—as Customer Zero

Anyone who has been around the technology industry for a while is familiar with the concept of “dogfooding.” “Eat your own dog food” is a phrase that has been in use at Microsoft since the 1980s, and it is common…
October 14, 2024

Powering a generational shift in IT at Microsoft with AI

As the IT team at Microsoft, we in Microsoft Digital have experienced monumental shifts in the way we build, deploy, manage, and support information technology. The most recent generational shift happened in 2020, spurred by the global pandemic and subsequent…
September 20, 2024

Reinventing Microsoft’s employee experience for a hybrid world

At Microsoft, we believe our employees are the company’s greatest asset. That’s why, in 2017, we determined that for Microsoft to achieve its mission of empowering every person and every organization on the planet to achieve more, we would need…
June 17, 2024

Transforming Microsoft with Microsoft Teams: Collaborating seamlessly, teaming up fearlessly

On March 13, 2017, Microsoft announced the general availability of one of our most important products ever. It wasn’t an update to the Windows operating system or a new Microsoft Azure service. It was the launch of Microsoft Teams, an…
February 16, 2024

Deploying Microsoft Viva Connections internally at Microsoft

Whether it’s from the office or at home, we must be prepared to meet our employees where they are. At Microsoft, this involves using Microsoft Viva Connections to bring our employees together and to encourage them to engage with each…