Watch as Dave Rodriguez interviews Trent Berghofer about using the Windows 365 Cloud PC platform to provide our employees with virtual loaner PCs when they need a backup machine to keep working.
Rodriguez is a principal product manager on the Frictionless Devices team in Microsoft Digital, the company’s IT organization. He talks with Berghofer about using the Windows 365 Cloud PC platform to provide employees with a low-touch, personalized, secure Windows experience hosted on Microsoft Azure.
“With Windows 365 Cloud PC, we’ve been able to accelerate our digital first support model for hybrid employees and deemphasize our reliance on walk up, in-person support at the on-site service locations,” says Berghofer, general manager of Field IT Management and leader of the Support team in Microsoft Digital.
Issuing Cloud PCs to our employees allows them to return to productivity on a machine they already own or have on their person because we don’t have to send them physical back up machines. This allows them to get back to productivity faster and reduces our costs.
- Get more info on how we’re using the Windows 365 Cloud PC platform internally here at Microsoft.
- Learn how we’re reinventing our Employee Experience in our hybrid world.
- Check out how we’re running our customer service and support contact centers on Microsoft Azure.
- Find out how we’re boosting employee device procurement at Microsoft with better forecasting.
