AI and Copilot
Explore how we’re using AI, Copilots, Autopilots, agents, and agentic frameworks to deploy, govern, and scale AI across Microsoft.
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Start light, scale intentionally: Choosing the right Microsoft agent architecture
There’s a moment in almost every organization’s AI journey when experimentation gives way to something more difficult: Deciding which tool to rely on to build…
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Securing AI agents in the enterprise: Learnings from our journey at Microsoft
As AI agents become more sophisticated and autonomous, large enterprises like ours face a fundamental challenge: How do you enable powerful new AI experiences among…
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From AI assistant to capable teammate: How Copilot Cowork is changing the way we work at Microsoft
Most workdays don’t fall apart because employees lack ideas. Instead, challenges arise between intention and execution. What employees need is a way to set executional…
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Empowering employees after the call: Enabling and securing Microsoft Teams meeting data retention at Microsoft
Microsoft Teams meetings help our globally distributed and digitally connected employees create meaningful hybrid work experiences. When those meetings are recorded and transcribed, or their…
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How Microsoft Digital Asia used AI to create human connection across continents
Here at Microsoft Digital, the company’s IT organization, we believe AI can be a powerful force for building community. In our Microsoft Asia region, our…
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Implementing Agent 365: How we’re governing and managing AI agents at Microsoft
Building readiness for Agent 365 at Microsoft At Microsoft, we’re on a Frontier Transformation journey to reimagine work and redefine processes through the power of…
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Unlocking the value of Microsoft 365 Copilot and agents at Microsoft
In Microsoft Digital, our company’s IT department, we get to share our internal learnings on deploying and using Microsoft 365 Copilot and agents with many…
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Streamlining business operations at Microsoft with an AI toolkit
At Microsoft, we manage one of the world’s largest global corporate operations. Our operations teams process hundreds of billions in revenue and millions of transactions…
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AI for Knowledge Management: Keeping support content up-to-date at Microsoft
Our AI agents and self-help channels are often our employees’ first stop for support, and like anyone, they expect the answers they get to be…
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Boosting accessibility at Microsoft with help from neurodivergent employees
As new technologies reshape how people work, accessibility must move beyond compliance with the Americans with Disabilities Act and other inclusive legislation around the world…
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Simplifying device registration at Microsoft with an agentic AI assistant
When you’re busy at work, the last thing you want to do is spend hours getting a new device set up. In an ideal world,…
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Guiding our AI deployment with a set of employee councils
The AI adoption curve gets steeper every day, as the technology continues to advance at lightning speed. At Microsoft Digital, the company’s IT organization, we’re…