AI and Copilot
Explore how we’re using AI, Copilots, Autopilots, agents, and agentic frameworks to deploy, govern, and scale AI across Microsoft.
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IT on the cutting edge: Working in Microsoft Digital in the era of AI
What’s it like to power the systems behind a global technology leader from the inside? Working in Microsoft Digital, the company’s internal IT organization, means…
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Staying human: How we’re using AI to transform the sales experience at Microsoft
At first glance, AI transformation can look like a technology deployment project: New tools arrive, training programs launch, dashboards go live, and leaders focus on…
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How Work IQ is supercharging our AI usage at Microsoft
At Microsoft, we’re constantly thinking about the future of work—how the power of AI and agents is transforming the way knowledge workers do their jobs,…
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25 Years of SharePoint at Microsoft: Our lessons learned as Customer Zero
For more than two decades, SharePoint has been a foundational part of how work happens at Microsoft. This pivotal application supports everything we do, including…
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How we’re tackling Microsoft 365 Copilot governance internally at Microsoft
Governance in the age of AI Unlocking the next generation of productivity tools Microsoft 365 Copilot combines the power of large language models (LLMs) with…
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Transforming IT support across Microsoft with the Employee Self-Service Agent
We’re in a new world of work support today, where Microsoft 365 Copilot and agentic AI make getting detailed help with a problem as easy…
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Fast Train to the AI Frontier: Balancing risk and innovation in the era of AI at Microsoft
Every IT leader today feels the same tension. On the one side, there’s unprecedented pressure to move faster. To deploy AI‑powered capabilities, embrace agents, modernize…
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Microsoft CISO advice: Apply engineering fundamentals to securing AI
Agentic AI, like any software, is just one part of a business solution. It is not the only element that needs to be secured. Engineers…
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Making AI stick for sellers: Five adoption lessons from our Copilot rollout
When Microsoft 365 Copilot rolled out across our global Microsoft Sales and Service organization—a team of more than 60,000 employees—the initial reaction was clear: People…
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Our fantastic four: Embracing your work style with Microsoft 365 Copilot
What’s your work style? Here at Microsoft Digital, the company’s IT organization, we’ve identified four major “work identities,” or ways of working. Or, as we…
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Unfolding our AI-in-IT story: What to expect at the 2026 Microsoft 365 Community Conference
This article is about an event that is now completed. We leave the post up on our site as a record of the conference and…
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Becoming a Frontier Firm: A guide for deploying AI agents based on our experience at Microsoft
A how-to guide for governing, implementing, adopting, supporting, and measuring the impact of AI agents from Microsoft Digital, the company’s IT organization. The agentic future:…