AI and Machine Learning

April 20, 2023

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Alex Fleck

Maximizing Microsoft Finance’s support experience with dynamic feedback and machine learning sentiment analysis

[Editor’s note: This content was written to highlight a particular event or moment in time. Although that moment has passed, we’re republishing it here so you can see what our thinking and experience was like at the time.] Managing financial…
March 28, 2023

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Alex Fleck

Responding to site outages at Microsoft with machine learning and AI

Responding to site outages at Microsoft used to be very challenging. Large organizations have a lot of moving parts, and when internal sites experience outages and connectivity problems, those moving parts can grind to a halt. Getting things up and…
July 7, 2020

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Colin Mitchell

Transforming 70 million calls at Microsoft with Microsoft Azure

Microsoft’s call center was calling out for some major updates. Originally designed over 20 years ago, the call center had grown into a complex patchwork of different systems handling over 73 million calls a year. The result was a global…
March 3, 2020

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Aleenah Ansari

Transforming sales at Microsoft with AI-infused recommendations and customer insights

Peter Schlegel’s job is to build trust with Microsoft customers, and he’s using AI to do it. “Specialists are solution sellers,” says Schlegel, a data and AI specialist for Microsoft Digital Sales. “We help customers solve problems with an eye…
February 27, 2020

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Lukas Velush

How ‘born in the cloud’ thinking is fueling Microsoft’s transformation

Microsoft wasn’t born in the cloud, but soon you won’t be able to tell. Now that it has finished “lifting and shifting” its massive internal workload to Microsoft Azure, the company is rethinking everything. “We’re rearchitecting all of our applications…
January 7, 2020

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Rob Boone

How retooling invoice processing is fueling transformation inside Microsoft

Until recently, processing incoming invoices at Microsoft was a patchwork, largely manual process, owing to the 20-year-old architecture and business processes on which the invoicing system was built. The existing Microsoft Invoice platform allowed only manual invoice submission. External suppliers…
August 13, 2019

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Lukas Velush

Tackling environmental sustainability from the inside out at Microsoft

Microsoft operates 100 percent carbon neutral. It also levies an internal carbon tax on its own business units to help pay for climate change and environmental sustainability initiatives, including giving technology grants to environmental projects outside of Microsoft. Both are…

AI and Machine Learning

Maximizing Microsoft Finance’s support experience with dynamic feedback and machine learning sentiment analysis

Responding to site outages at Microsoft with machine learning and AI

Transforming 70 million calls at Microsoft with Microsoft Azure

Transforming sales at Microsoft with AI-infused recommendations and customer insights

How ‘born in the cloud’ thinking is fueling Microsoft’s transformation

How retooling invoice processing is fueling transformation inside Microsoft

Tackling environmental sustainability from the inside out at Microsoft