cloud
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Running our customer service and support contact centers on Microsoft Azure
This story reflects updated guidance from Microsoft Digital—it was first published in July 2024. Providing exemplary support is critical to how we empower our customers to achieve more with Microsoft technologies and services. We in Microsoft Digital, the company’s IT…
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Migrating from Microsoft Monitoring Agent to Azure Arc and Azure Update Manager at Microsoft
As organizations grow and transform their IT infrastructures, maintaining consistency in patch management across various environments and cloud architectures has become a priority here at Microsoft and at companies elsewhere. A recent shift from Microsoft Monitoring Agent (MMA) to Microsoft…
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How ‘born in the cloud’ thinking is fueling Microsoft’s transformation
Microsoft wasn’t born in the cloud, but soon you won’t be able to tell. Now that it has finished “lifting and shifting” its massive internal workload to Microsoft Azure, the company is rethinking everything. “We’re rearchitecting all of our applications…