digital transformation
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Creating the digital workplace at Microsoft
A successful digital workplace is designed to empower employees to maximize their productivity. At Microsoft, it’s critical that our employees are connected to and across teams and organizations, as well as with our customers, partners, vendors, suppliers, and guests. Those…
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Unlock our six tips for managing your support content with AI and ChatGPT
Like many large Enterprise organizations, Microsoft’s support team develops thousands of troubleshooting guides, self-help resources, knowledge base articles, and process documentation for our support engineers to leverage AI and ChatGPT when helping customers with technical issues. As we have grown…
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Helping Microsoft employees understand their value with the Total Rewards Portal
Our total rewards communications are an essential aspect of empowering employees to understand the value of Microsoft compensation and, for employees in the United States, their benefits, while reminding them of the investment that the company is making in them.…
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Embracing emerging technology at Microsoft with new AI certifications
As an organization, we immediately saw that advanced AI was going to create opportunities for our employees to increase their reach and impact. We knew we needed to move quickly to help them get ready for the moment. Our response?…
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Understanding Microsoft’s digital transformation
Our Microsoft Digital Employee Experience (MDEE) team builds and operates the systems that run Microsoft, and as such, we’re leading the company’s internal digital transformation. We’re doing this by rethinking traditional IT and business operations, and by driving innovation and…
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Deploying Kanban at Microsoft leads to engineering excellence
Microsoft has taken a page from the auto industry to use a process called Kanban (pronounced “con-bon”), a Japanese word meaning “signboard” or “billboard.” It was developed by a Toyota engineer to improve manufacturing efficiency. Microsoft is using Kanban to…
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Enhancing space management internally at Microsoft with Wi-Fi data
Space management and employee engagement are two critical aspects of any modern workplace, including internally here at Microsoft. Figuring out how to get both right leads to important questions: How can organizations understand the best use of their building spaces,…
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How Microsoft enables its employees to work remotely with Microsoft Teams
When Microsoft employees choose to work remotely, they are empowered to stay productive and connected by using Microsoft Teams. “Over the past few years, employees have embraced hybrid work and enjoy the balance that it brings to their lives,” says…
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Boosting employee device procurement at Microsoft with better forecasting
Device forecasting at Microsoft has allowed the company to plan for new hires, replace out-of-warranty devices for existing employees, and respond to major events, like the release of Windows 11. As a result, we’ve been able to strategically acquire equipment…
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Unlocking the potential of Microsoft 365 Copilot at the role level
There’s no question: Microsoft 365 Copilot is changing how work gets done here at Microsoft and beyond. An intelligent digital assistant with access to any company data you need that can process and accomplish requests using natural language—that’s a powerful…
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Tackling accessibility: How Microsoft and ServiceNow are building more accessible and inclusive experiences
With more than 1 billion people with disabilities in the world, we believe that accessibility is essential to delivering on our mission to empower every person and every organization on the planet to achieve more. In fact, our mission doesn’t…
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Crafting a new hybrid meeting room experience at Microsoft with Microsoft Teams
New hybrid meeting experiences are coming to Microsoft’s employees and guests, a Microsoft Teams Rooms-powered transformation that will save space at the table for everyone, no matter where they join from. Thanks to new meeting room layouts, improved technology, and…