Dynamics
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How automation is transforming revenue processing at Microsoft
The Microsoft partner and customer network brings in more than $100 billion in revenue each year, most of the company’s earnings. Keeping tabs on the millions of annual transactions is no small task—just ask Shashi Lanka Venkata and Mark Anderson,…
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Rethinking how Microsoft launches its products and services
Maryleen Emeric, a director of operations in Microsoft Business Operations (MBO), knows that it’s challenging to transform a process that’s vital to people’s day-to-day work. Emeric launches new business models as well as sales and commerce capabilities that inform how…
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Transforming sales at Microsoft with AI-infused recommendations and customer insights
Peter Schlegel’s job is to build trust with Microsoft customers, and he’s using AI to do it. “Specialists are solution sellers,” says Schlegel, a data and AI specialist for Microsoft Digital Sales. “We help customers solve problems with an eye…
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Retooling how Microsoft sellers sell the company
Selling Microsoft hasn’t been easy. Just ask the 25,000 people who pitch the complex array of products and services that the company sells to customers across the globe. Those sellers used to wade through more than 30 homegrown applications to…