Employee experience
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How we deploy and manage enterprise devices at Microsoft Digital
In a global organization such as Microsoft—with more than 220,000 employees connecting and working together from offices and remote workspaces scattered around the world—we enable…
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Rising to the challenge: How Adelina Radoi makes a difference in IT at Microsoft
As a young woman forging an IT career in Romania, Adelina Radoi faced plenty of doubt and bias. She heard questions about her nationality, her…
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From AI ambition to enterprise execution: Our Customer Zero journey
For many organizations, the next phase of AI is to move beyond vision and into execution. Most leaders understand the opportunity that AI presents, but…
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From AI assistant to capable teammate: How Copilot Cowork is changing the way we work at Microsoft
Most workdays don’t fall apart because employees lack ideas. Instead, challenges arise between intention and execution. What employees need is a way to set executional…
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Empowering employees after the call: Enabling and securing Microsoft Teams meeting data retention at Microsoft
Microsoft Teams meetings help our globally distributed and digitally connected employees create meaningful hybrid work experiences. When those meetings are recorded and transcribed, or their…
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How Microsoft Digital Asia used AI to create human connection across continents
Here at Microsoft Digital, the company’s IT organization, we believe AI can be a powerful force for building community. In our Microsoft Asia region, our…
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How Microsoft built an AI coach to scale personalized sales training
What would happen if you built an AI version of your CEO to coach thousands of sellers? At Microsoft, that question emerged from a much…
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Unlocking the value of Microsoft 365 Copilot and agents at Microsoft
In Microsoft Digital, our company’s IT department, we get to share our internal learnings on deploying and using Microsoft 365 Copilot and agents with many…
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AI for Knowledge Management: Keeping support content up-to-date at Microsoft
Our AI agents and self-help channels are often our employees’ first stop for support, and like anyone, they expect the answers they get to be…
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Boosting accessibility at Microsoft with help from neurodivergent employees
As new technologies reshape how people work, accessibility must move beyond compliance with the Americans with Disabilities Act and other inclusive legislation around the world…
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Simplifying expense approvals at Microsoft with AI-powered risk assessment
Every manager has experienced it: The dread of approving a stack of expense reports while critical work stands idle. This tedious process has even garnered…
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Taming our Python dependencies at Microsoft with AI
At Microsoft, Python has long been one of our most popular programming languages. Our developers use it for building production systems, internal tools, automation workflows,…