End user services and support
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Deploying our new ‘game changing’ Interpreter agent in our meetings at Microsoft
The new Interpreter agent in Microsoft Teams meetings is transforming the lives of our employees who must speak a second language at work. We in Microsoft Digital, our internal IT organization, have enabled Interpreter across Microsoft, providing our employees with…
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Reflecting on 50 years of IT at Microsoft: Five key lessons and insights on the future
As Microsoft celebrates its 50th anniversary, it’s a fitting time to reflect on the transformative journey of Microsoft Digital, our team that’s been responsible for powering, protecting, and transforming the digital employee experience across devices, applications, and hybrid infrastructure at…
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Transforming meetings: How we’re using the new Microsoft 365 Copilot-powered Facilitator feature at Microsoft
Our employees are using the new Microsoft 365 Copilot-powered Facilitator feature in Microsoft Teams, and it’s helping them do a lot more in meetings. Currently available to some of our employees as part of a ringed-deployment, Facilitator does the stuff…
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Unlocking knowledge through intelligence: Lessons learned using SharePoint agents at Microsoft
For countless organizations around the world, Microsoft SharePoint is the go-to solution for managing authoritative business content and collaborating on projects. With the launch of Microsoft 365 Copilot and the ability to extend its impact through agents, we saw an…
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Taking back time: Evolving how we use Microsoft 365 Copilot Chat at Microsoft
When we deployed Microsoft 365 Copilot internally at Microsoft, we thought it would save time for our employees and vendors, and it has, especially with the help of Copilot Chat. With a Microsoft 365 Copilot subscription, Copilot Chat becomes more…
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Community with purpose: Deploying Viva Engage at Microsoft in three chapters
Microsoft Viva Engage: A powerful business transformation tool Leading change through community engagement Engage with our experts! Customers or Microsoft account team representatives from Fortune 500 companies are welcome to request a virtual engagement on this topic with experts from our Microsoft…
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Streamlining group membership management and governance at Microsoft
Editor’s note: This story was written by a bot powered by Microsoft Azure OpenAI. The bot interviews subject matter experts in Microsoft Digital to generate new stories quickly. We have humans in the loop to ensure the accuracy and completeness…
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How we’re tackling Microsoft 365 Copilot governance internally at Microsoft
Engage with our experts! Customers or Microsoft account team representatives from Fortune 500 companies are welcome to request a virtual engagement on this topic with experts from our Microsoft Digital team. Governance in the age of AI Unlocking the next generation of…
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Running our customer service and support contact centers on Microsoft Azure
This story reflects updated guidance from Microsoft Digital—it was first published in July 2024. Providing exemplary support is critical to how we empower our customers to achieve more with Microsoft technologies and services. We in Microsoft Digital, the company’s IT…