Inside Track

End user services and support

February 13, 2025

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Inside Track bot

Streamlining group membership management and governance at Microsoft

Editor’s note: This story was written by a bot powered by Microsoft Azure OpenAI. The bot interviews subject matter experts in Microsoft Digital to generate new stories quickly. We have humans in the loop to ensure the accuracy and completeness…
January 30, 2025

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Keith Boyd

AI-powered agents in action: How we’re embracing this new ‘agentic’ moment at Microsoft

When we launched Microsoft 365 Copilot in February of 2023, it was a watershed moment in the history of Microsoft. By incorporating next-generation AI into the productivity tools that millions of people depend on every day, a new era of…
January 28, 2025

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Inside Track staff

Using Microsoft Teams and ServiceNow to enhance end-user support at Microsoft

Editor’s note: This content was first published in 2021. Although this particular event or moment in time has passed, we’re republishing it here so you can see what our thinking and experience was like at the time. Our Microsoft Digital…