End user services and support

August 24, 2023

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Lukas Velush

Boosting leader success at Microsoft with Microsoft Viva Insights

Managing people isn’t about being a boss. It’s about understanding what your team members need to thrive in their roles—and making sure they have it. But how can managers establish the organizational understanding they need to properly support their employees?…
July 12, 2023

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Lukas Velush

Make it easy but secure: Our journey to frictionless device management at Microsoft

With more than 200,000 employees each utilizing a handful of work and personal devices to get work done, the device management landscape at Microsoft is immense, complicated, and fraught with security risk. In short, the point at which our administrator…
July 10, 2023

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Lori Lamkin

The power of AI in Microsoft 365 Copilot for Sales: Insights from Lori Lamkin and Nathalie D’Hers

Join me, Lori Lamkin, and my esteemed colleague Nathalie D’Hers, as we take you on an extraordinary journey through the development, deployment, and continuous improvement of Microsoft 365 Copilot for Sales. As the Corporate Vice President (CVP) of Dynamics 365 Customer…
June 29, 2023

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Lukas Velush

Hardware-backed Windows 11 empowers Microsoft with secure-by-default baseline

Windows 11 makes secure-by-default viable thanks to a combination of modern hardware and software. This ready out-of-the-box protection enables us to create a new baseline internally across Microsoft, one that level sets our enterprise to be more secure for a…
June 16, 2023

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Keith Boyd

Deploying Microsoft Viva Connections internally at Microsoft

Whether it’s from the office or at home, we must be prepared to meet our employees where they are. At Microsoft, this involves using Microsoft Viva Connections to bring our employees together and to encourage them to engage with each…
June 2, 2023

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Lukas Velush

Transforming employee engagement at Microsoft with Microsoft Viva Engage

Keeping people connected in a hybrid work world is no easy task. But with the right technology, you can help employees in newly reimagined work environments feel energized and engaged, even when coworkers can’t be physically present. That’s exactly what…
June 1, 2023

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Lukas Velush

Harnessing first-party patching technology to drive innovation at Microsoft

We live in a world where network security is a foundational concern for large enterprises like ours that are trusted with sensitive customer data. This creates an environment where we all need to ensure that we have high patching compliance…
May 23, 2023

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Laura Oxford

Avatar etiquette: How Microsoft employees are using avatars for Microsoft Teams in their meetings

We all know we’re not going back to the way we worked before the COVID-19 pandemic. Flexible work is here to stay. We’ve learned a lot over the past few years, but really, we’re still at the very start of…
April 12, 2023

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Lukas Velush

Boosting Windows internally at Microsoft with a transformed approach to patching

You’re only as secure as your most vulnerable machine. That leaves enterprises like ours at risk when our employees don’t update to the latest software version on a timely basis. Bad actors are tirelessly pursuing the smallest of vulnerabilities, so…
April 6, 2023

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Lukas Velush

Enabling hybrid work internally at Microsoft with ‘digital fabric’ Microsoft Teams

We periodically update our stories, but we can’t verify that they represent the full picture of our current situation at Microsoft. We leave them on the site so you can see what our thinking and experience was at the time.…
March 9, 2023

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Yulia Evgrafova

Evolving the device experience at Microsoft

We periodically update our stories, but we can’t verify that they represent the full picture of our current situation at Microsoft. We leave them on the site so you can see what our thinking and experience was at the time.…
March 8, 2023

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Lukas Velush

Boosting employee device procurement at Microsoft with better forecasting

We periodically update our stories, but we can’t verify that they represent the full picture of our current situation at Microsoft. We leave them on the site so you can see what our thinking and experience was at the time.…

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