Topic
/
IT and business operations
-
Visualizing success: Steering your AI deployment with a strategy council
The pace of change when it comes to AI’s impact on business today is astounding. Companies are scrambling to develop and maintain a cohesive strategy…
-
Governing AI agents at scale: Lessons from our journey at Microsoft
Empowering employees and protecting your organization through agent governance Welcome to the agentic frontier Agents are expanding the frontier of enterprise AI. By creating tools…
-
IT on the cutting edge: Working in Microsoft Digital in the era of AI
What’s it like to power the systems behind a global technology leader from the inside? Working in Microsoft Digital, the company’s internal IT organization, means…
-
Supercharging network operations at Microsoft with AI-based unified network intelligence
At Microsoft, our network engineers work across multiple systems, including topology views, telemetry dashboards, logs, incidents, tickets, and fragmented tools. They piece together signals from…
-
How Work IQ is supercharging our AI usage at Microsoft
At Microsoft, we’re constantly thinking about the future of work—how the power of AI and agents is transforming the way knowledge workers do their jobs,…
-
25 Years of SharePoint at Microsoft: Our lessons learned as Customer Zero
For more than two decades, SharePoint has been a foundational part of how work happens at Microsoft. This pivotal application supports everything we do, including…
-
Transforming IT support across Microsoft with the Employee Self-Service Agent
We’re in a new world of work support today, where Microsoft 365 Copilot and agentic AI make getting detailed help with a problem as easy…
-
Building from the inside: Anahit Hovhannisyan’s impact on IT at Microsoft
Anahit Hovhannisyan has spent more than a decade at Microsoft headquarters doing work that few people see, but nearly everyone depends on here in Microsoft…
-
Our fantastic four: Embracing your work style with Microsoft 365 Copilot
What’s your work style? Here at Microsoft Digital, the company’s IT organization, we’ve identified four major “work identities,” or ways of working. Or, as we…
-
Unfolding our AI-in-IT story: What to expect at the 2026 Microsoft 365 Community Conference
This article is about an event that is now completed. We leave the post up on our site as a record of the conference and…
-
Becoming a Frontier Firm: A guide for deploying AI agents based on our experience at Microsoft
A how-to guide for governing, implementing, adopting, supporting, and measuring the impact of AI agents from Microsoft Digital, the company’s IT organization. The agentic future:…
-
Reclaiming engineering time with AI in Azure DevOps at Microsoft
At Microsoft Digital, the company’s IT organization, we’re reimagining how engineers, product managers, and program managers work. Microsoft Azure DevOps (ADO) is our company’s end-to-end…