Topic
/
IT and business operations
-
Transforming IT support across Microsoft with the Employee Self-Service Agent
We’re in a new world of work support today, where Microsoft 365 Copilot and agentic…
-
Building from the inside: Anahit Hovhannisyan’s impact on IT at Microsoft
Anahit Hovhannisyan has spent more than a decade at Microsoft headquarters doing work that few…
-
Our fantastic four: Embracing your work style with Microsoft 365 Copilot
What’s your work style? Here at Microsoft Digital, the company’s IT organization, we’ve identified four…
-
Unfolding our AI-in-IT story: What to expect at the 2026 Microsoft 365 Community Conference
This article is about an event that is now completed. We leave the post up…
-
Becoming a Frontier Firm: A guide for deploying AI agents based on our experience at Microsoft
A how-to guide for governing, implementing, adopting, supporting, and measuring the impact of AI agents…
-
Reclaiming engineering time with AI in Azure DevOps at Microsoft
At Microsoft Digital, the company’s IT organization, we’re reimagining how engineers, product managers, and program…
-
Skilling up for the future of work at Microsoft with Agent Launchpad
As AI continues to evolve and its applications across business workflows expand, it can be…
-
Powering the technical veracity of AI at Microsoft with a Center of Excellence
When we launched our AI Center of Excellence (CoE) in 2023, we had a straightforward…
-
Conditioning our unstructured data for AI at Microsoft
Anyone who has ever stumbled across an old SharePoint site or outdated shared folder at…
-
Harnessing AI: How a data council is powering our unified data strategy at Microsoft
Information technology is an ever-evolving landscape. Artificial Intelligence is accelerating that evolution, providing employees with…
-
Olutunde Makinde: From Lagos to Redmond, a Microsoft IT engineer’s journey
A career in Microsoft Digital, the company’s internal IT organization, puts employees at the center…
-
Accelerating transformation: How we’re reshaping Microsoft with continuous improvement and AI
Technology companies are really people companies. In an age of rapidly advancing AI, losing sight…