Apr 20, 2023 | Inside Track staff
Learning to Listen: OneFinance Improves Customer Service with Microsoft LUIS Tool
[Editor’s note: This content was written to highlight a particular event or moment in time. Although that moment has passed, we’re republishing it here so you can see what our thinking and experience was like at the time.] Bonnie Cowan, director of finance at OneFinance, a global Microsoft partner for financial transactions, had a problem:...