Microsoft Azure

April 20, 2023

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Alex Fleck

Maximizing Microsoft Finance’s support experience with dynamic feedback and machine learning sentiment analysis

[Editor’s note: This content was written to highlight a particular event or moment in time. Although that moment has passed, we’re republishing it here so you can see what our thinking and experience was like at the time.] Managing financial…
April 17, 2023

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Jason Kellington

Simplifying compliance evidence management with Microsoft Azure confidential ledger

The Microsoft Digital Employee Experience (MDEE) team is using Microsoft Azure confidential ledger to create a centralized evidence store to streamline auditing needs. This evidence store enables teams from across Microsoft to store records and data related to regulatory compliance…
April 16, 2023

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Inside Track staff

Understanding Microsoft’s approach to Zero Trust Networking with Microsoft Azure

For a transcript, please view the video on YouTube: https://www.youtube.com/watch?v=YOjWCKwfwco, select the “More actions” button (three dots icon) below the video, and then select “Show transcript.” Watch to learn about our vision for Zero Trust networking and segmentation, and for…
March 29, 2023

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Inside Track staff

Creating security controls for IoT devices at Microsoft

Microsoft Digital Employee Experience (MDEE) is building an integrated security controls strategy for Internet of Things (IoT) devices that interact with corporate data or that help ensure human life safety. The IoT consists of all the connected devices that can…
March 28, 2023

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Alex Fleck

Responding to site outages at Microsoft with machine learning and AI

Responding to site outages at Microsoft used to be very challenging. Large organizations have a lot of moving parts, and when internal sites experience outages and connectivity problems, those moving parts can grind to a halt. Getting things up and…
February 22, 2023

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Inside Track staff

Designing a modern service architecture for the cloud

The digital transformation that many enterprises are undertaking has its benefits and its challenges: while it brings new opportunities that add value to customers and help drive business, it also places demands on legacy infrastructure, making companies struggle to keep…
November 10, 2022

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Inside Track staff

Powering Microsoft’s operations transformation with Microsoft Azure

In any digital transformation, technology and culture changes go together, and our ongoing operations transformation here at Microsoft is no different. As a company, we have evolved from using a process-centered, rigid, manual operations model with a disconnected customer experience.…
October 5, 2022

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Alexa Phillips

Transforming Microsoft’s lobby experience with a new Microsoft Guest Management System

The new Microsoft Guest Management System (GMS) is helping Microsoft make a better first impression at one of its very important front doors—the lobbies of its hundreds of buildings scattered across the globe. For many guests, a building lobby is…
October 27, 2021

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Josh Krenz

Boosting Microsoft’s transaction platform by migrating to Microsoft Azure

Migrating to Microsoft Azure was just what Microsoft needed to transform its massive purchasing system. The Commerce Transaction Platform (CTP) that the company depended on heavily for more than 20 years was a powerhouse, but it was aging—the Commerce and…
February 11, 2021

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Douglas Gantenbein

How auto-scaling SAP on Microsoft Azure is benefitting Microsoft

Microsoft has implemented auto-scaling SAP on Microsoft Azure to help its SAP workloads run more efficiently. Why? Like many enterprises, Microsoft runs on SAP. It uses the software to run everything from tracking servers in its supply chain to making…
January 27, 2021

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Cody Bay

Streamlining Microsoft’s global customer call center system with Microsoft Azure

Overhauling the call management system Microsoft used to make 70 million calls per year has been a massive undertaking. The highly complex system was 20 years old and difficult to move on from when, five years ago, the company decided…
February 27, 2020

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Lukas Velush

How ‘born in the cloud’ thinking is fueling Microsoft’s transformation

Microsoft wasn’t born in the cloud, but soon you won’t be able to tell. Now that it has finished “lifting and shifting” its massive internal workload to Microsoft Azure, the company is rethinking everything. “We’re rearchitecting all of our applications…

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