ServiceNow
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Using Microsoft Teams and ServiceNow to enhance end-user support at Microsoft
Our Microsoft Digital Employee Experience team is improving our support experience by partnering with ServiceNow to incorporate modern support-agent functionality into our environment by using ServiceNow Virtual Agent and Microsoft Teams. As a result, our support team and the employees…
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Rethinking software licensing at Microsoft with ServiceNow Software Asset Management
In an organization the size of Microsoft, employees need a wide array of tools to accomplish their work. For many, third-party software is part of their toolbox, and that means we need to purchase, organize, and manage software licenses on…