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The AI Revolution: How Microsoft Digital (IT) is responding with an AI Center of Excellence
The AI revolution is here, so what are you going to do about it? This question is for IT leaders, IT practitioners, and others out there who need to decide how your companies will respond…
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How Microsoft Digital improves its own employee experience—and yours—as Customer Zero
Anyone who has been around the technology industry for a while is familiar with the concept of “dogfooding.” “Eat your own dog food” is a phrase that has been in use at Microsoft since the…
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See how we’re simplifying our sales with AI-powered Microsoft 365 Copilot for Sales
If you’re on a sales team, you know that there are all kinds of distracting tasks that eat away at your time and get in the way of what you do best—building relationships with and…
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Getting the most out of generative AI at Microsoft with good governance
Since generative AI exploded onto the scene, it’s been unleashing our employees’ creativity, unlocking their productivity, and up-leveling their skills. But we can fly into risky territory if we’re not careful. The key to protecting…
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Unlock your productivity: Here are our Top 10 tips for using Microsoft 365 Copilot every day
Imagine having a personal assistant that helps you navigate your daily tasks effortlessly. Microsoft 365 Copilot offers just that, allowing you to work smarter, not harder. And the best part? You don’t need to be…
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Boosting Business Chat in Microsoft 365 Copilot with smart enterprise content management
When our employees look for content internally here at Microsoft, they go to Business Chat in Microsoft 365 Copilot first. With Business Chat, they can easily get answers to questions, catch up on missed work,…
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Seven things we learned deploying Microsoft 365 Copilot for Sales at Microsoft
We’ve entered the age of AI, and our salespeople are reaping the benefits here at Microsoft. Thanks to Microsoft 365 Copilot for Sales, their days are more efficient, their communication is more streamlined, and their…
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Location-based routing enables Microsoft India move to Microsoft Teams
Editor’s note: This story has been updated with new details and updated terminology. Location-based routing helped Microsoft overcome the challenge of finally moving its employees in India from Skype for Business to Microsoft Teams. Made…
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Measuring the success of our Microsoft 365 Copilot rollout at Microsoft
Microsoft 365 Copilot is a first-of-its-kind technology and demands a first-of-its-kind adoption process. We’re using new approaches to learning and development, community engagement and, of course, measuring success. Microsoft Digital, the company’s IT organization, has…
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How we’re recapping our meetings with AI and Microsoft Teams Premium at Microsoft
Traditionally, missing a meeting—or even just a part of it—could mean being left behind while the rest of the team pressed forward. Referring to prior meetings was tedious, requiring employees to sift through hours of…
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Microsoft’s upgraded transportation experience arrives in Puget Sound
There’s no doubt—hybrid work is the new norm. To adapt to the new world of hybrid work and achieve its vision of a truly modern employee experience, Microsoft is prioritizing the improvement of employees’ daily…
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Modernizing Microsoft’s internal Help Desk experience with ServiceNow
Microsoft is transforming the experience of our internal IT helpdesk agents and, using ServiceNow IT Service Management, we’re improving the experience our employees have when they request IT help. We’ve transitioned the traditional and custom…
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