Microsoft named a Leader in the 2024 Gartner® Magic Quadrant™ for Sales Force Automation Platforms
Microsoft has been recognized as a Leader in the 2024 Magic Quadrant for Sales Force Automation for the fourteenth consecutive year.
Microsoft Dynamics 365 Blog
2024 release wave 2 launches with hundreds of Copilot capabilities
Enterprise resource planning (ERP) platforms were designed to help integrate the fragmented processes that comprise the operation of a large enterprise. But the way we do business keeps fundamentally changing.
Microsoft named a Leader in the 2024 Gartner® Magic Quadrant™ for B2B Marketing Automation Platforms
Microsoft has been recognized as a Leader in the 2024 Gartner Magic Quadrant™ for B2B Marketing Automation Platforms.
Explore what’s new for Copilot and Dynamics 365 at the Business Applications Launch Event
Register today for this virtual event on Tuesday, October 29, 2024, where we will showcase highlights from release wave 2.
Harnessing transformative AI for field service excellence
Microsoft Dynamics 365 Field Service customers can use Connected Field Service to seamlessly connect their IoT devices to diagnose problems.
All in on AI: Exploring Microsoft’s AI journey through customer service
Our customer service teams are using AI solutions like Microsoft Copilot to ensure our customer service employees are empowered to focus on the most meaningful parts of their jobs.
Transforming ERP, and the speed of business, with generative AI
Enterprise resource planning (ERP) platforms were designed to help integrate the fragmented processes that comprise the operation of a large enterprise. But the way we do business keeps fundamentally changing. New business models disrupt the way companies sell products and services, blurring industry lines and transforming customer experiences.
Elevating experiences with AI, from productivity to personalization
In this blog post, we’re going to focus on the third item: elevating customer and employee experiences by showing how AI-enabled CRM platforms help increase productivity and provide unprecedented levels of personalized service across three key business functions: marketing, sales, and customer service.
G&J Pepsi profit rises by $30 million with Microsoft Dynamics 365
In 2021, facing an uncertain post-pandemic economy, G&J Pepsi embarked on a transformation journey to maximize customer service, revenue, and cost savings by implementing solutions including Microsoft Dynamics 365 Field Service, Microsoft Dynamics 365 Remote Assist, Microsoft Dynamics 365 Sales, and other Microsoft technologies.
Generative AI in ERP means more accurate planning across the organization
EAs businesses have become more complex and computing more ubiquitous, ERP platforms have grown into aggregated tech stacks or suites with vertical extensions that track data from supply chain, logistics, asset management, HR, finance, and virtually every aspect of the business. But adding all those facets—and their attendant data streams—to the picture can clutter the frame, hampering the agility of an ERP platform.
5 steps for becoming AI-ready in field service
The era of AI came upon us quickly, and many business leaders are scrambling to determine AI strategies that provide the best way forward for their employees and customers alike. The 2024 Microsoft Work Trend Index shows that 79% of leaders agree that their company needs to adopt AI to stay competitive; however, 60% of leaders worry that their organization lacks a plan and a vision for implementing AI.
2024 release wave 2 plans for Microsoft Dynamics 365 and Microsoft Power Platform now available
On July 16, 2024, we published the 2024 release wave 2 plans for Microsoft Dynamics 365 and Microsoft Power Platform.
Microsoft Dynamics 365 Contact Center is now generally available
Today, we are excited to announce that Dynamics 365 Contact Center is generally available, offering a complete but fully-composable solution for contact centers.