Jacqui Griffiths articles
Mobile-first banking
Innovative mobile solutions are helping banks to boost productivity and deliver exciting experiences, anywhere
Optimizing the Digital Workplace
As banks look to improve productivity and efficiency, the digital workplace is empowering workers with new ways to collaborate, connect and do business.
The Digital Customer Experience
Banks are using innovative technologies to create exceptional digital experiences that support proactive and insightful conversations throughout the customer journey
Getting a handle on claims
Optimized processing and advanced analytics are enabling insurers to deliver exceptional claims processing and prevent pay-out of fraudulent claims
The shift towards the API economy
APIs are set to change the way banks bring to market new applications, drive innovation and better serve their digital customers, as we find out in conversation with Microsoft’s Guillermo Kopp and Peter Hazou
Smart City Expo World Congress 2015
Smart use of automatically captured data, and the appropriate privacy treatment of this data, can enable more inclusive interaction between the city and its citizens.