INDUSTRY
Public health and social services
Create opportunities for safety, wellness, and prosperity by using innovative technologies to serve communities.
OVERVIEW
Deliver secure and trustworthy human services
Discover how Microsoft helps create opportunities for safety, wellness, and prosperity around the globe.
Provide coordinated care for vulnerable people
Deliver optimal outcomes for those struggling in communities.
Enhance eligibility and public trust
Safeguard and deliver subsidies while preventing fraud, waste, and abuse of public benefits.
Enable safe, healthy populations
Protect and improve the health of all people and their communities.
CAPABILITIES
Explore use cases
Creating opportunities for safety, wellness, and prosperity around the globe.
- Provide a secure, virtual environment for collaboration and management of tasks and sensitive data.Enable multidisciplinary teams to work interdependently and effectively manage critical transitions.Track data and outcomes to measure intervention effectiveness and manage care transitions in real time.Mitigate high-cost interventions and provide a conduit for information to flow between data silos.
- Connect vulnerable people to subsidies and analyze data to balance budget and expenditures.Protect against fraud, eliminate waste, and ensure efficient and effective benefit distribution.Enable the distribution of both cash and non-cash benefits and create effective financial models.Accurately assess individual eligibility and distributions, based on lifetime contributions.
- Analyze data to track and trace infectious and chronic diseases and identify vectors and causes.Track and match vaccine availability by location and maintain consistent immunization records.Facilitate equitable access to public health resources for underserved communities.
PRODUCT SPOTLIGHT
Simplify agency collaboration with Microsoft Teams
Connect more effectively across departments and with case workers and families with a simpler, smarter, more flexible Teams.
CUSTOMER STORIES
Reimagine health and social services
“We believe that the work Microsoft are doing in the accessibility space is something that aligns perfectly with our mission.”
Karin Ljungars Lundqvist, IT Vendor Relations Manager
250,000
Lives transformed
20
Power Apps built by IT
Products
- Dynamics 365 Customer Insights
- Dynamic 365 Sales
- Power Apps
- Power Automate
“With platforms like Azure, we can scale and serve a growing base in a very agile manner.”
Torres Arifin Oey, Deputy Director of Software Engineering Department
3,400
Patients onboarded
Products
- Azure
- Azure AI Bot Service
- Azure Kubernetes Service
“Through digitalization, we’re delivering services that ... [are] saving lives and empowering our people for the better.”
Erik Ingebrigtsen, Head of Development and Digital Innovation
24,000
City population
2,000
Employees
Products
- Azure AI
- Azure App Service
- Microsoft Teams
- Azure SQL Database
“The Dynamics 365 platform gives us the single view of the customer, the work scheduling, management, marketing, automation, chatbots—all the things we need.”
Marcus Cosway, Enterprise Architect
Products
- Dynamics 365 Customer Insights
- Dynamics 365 Customer Service
- Microsoft Teams
- Power Virtual Agents
“Switching to Microsoft 365 was a big win for the FSA [Food Standards Agency]. Workers could much more quickly and confidently access the information they needed, from anywhere.”
Vivek Bhatt, Chief Technology Officer
Products
- Microsoft Purview
- Microsoft Purview eDiscovery
- Microsoft Office 365
“What’s really attractive is that we haven’t just created a single point solution for social care, but for managing citizen needs….”
Andy MacDonald, Director of Customer Services
+2M pounds
Saved on manual data collection/year
11,500
New referrals/year
Products
- Dynamics 365 Customer Service
PARTNER SOLUTIONS
Powered by partners
Explore the Microsoft partner ecosystem for public health and social services.
Benefit eligibility
Alluma one-x-connection
Quickly connect people to services they need with this eligibility and enrollment solution.
Case management for child welfare
CITI EBMS-Unify
Streamline case work with a solution designed for—and with—child welfare workers.
Case management
IBM Child Support Services
Modernize and streamline your case management process with the power of Dynamics 365 and IBM.
Case management
i-Sight
Manage and report complaints, referrals, or allegations in one secure case management tool.
AI-driven health analytics
SAS for Improved Health Outcomes
Deliver AI-driven predictive health analytics that improve clinical and operational insights.
Fraud detection
Pondera Systems
Detect, inspect, and enforce against fraud, waste, and abuse using advanced data analytics.
Personalized planning processes
Quisitive MazikCare Care Planner
Streamline the treatment planning process for physicians and caregivers.
Case management
RedMane Case Management
Increase efficiency throughout the case management lifecycle with this customizable platform.
Case management and contact tracing
RSM Disease & Outbreak Management
Manage over 70 diseases from initial intake to contact tracing to vaccine management.
Digital identity
SAS Viya SSO
Manage user access and enable single sign-on within your agencies.
Contact center
Nuance Contact Center AI
Add an intelligent engagement layer to your contact center operations on any partner platform.
Case management
Tietoevry Public 360
Help meet regulatory requirements and standardize your case, records, and archive management.
Analytics
SAS Viya
Conquer your analytics hurdles with cloud-native AI, analytics, and data management solutions.
Comprehensive, personalized insurance
Sagitec Neosurance
Explore customizable solutions to meet each agency’s unique needs without complex programming.
PRODUCTS
Discover Microsoft products
Learn about Microsoft products for public health and social services.
Microsoft Dynamics 365
Combine service-critical data and information with continuous insights for faster decision-making.
Microsoft Power Platform
Build solutions to analyze data, automate processes, and deliver secure and trustworthy services
Microsoft Azure
Build, manage, and deploy applications remotely to solve challenges of any size.
Microsoft 365
Unite remote teams with industry-leading apps, intelligent cloud services, and world-class security.
Microsoft Surface
Get hardware that’s made for hybrid work and protected by Microsoft security.
Explore Microsoft Cloud for Healthcare
Learn how public health organizations can manage all aspects of healthcare via the Microsoft Cloud.
Discover valuable resources
Customer story
• February 2023
Modernize your legacy estate with Azure
Learn why Pension Protection Fund in the United Kingdom chose Microsoft to drive efficiency and innovation.
Podcast
• February 2022
Innovation in children’s social care with Dr. Carol Homden
News article
• November 2022
Vulcan Coalition helps people with disabilities train for AI jobs
News article
• May 2023
Turning surplus food into hot meals, with a boost from technology
NEXT STEPS
Achieve more in government
Innovate with us
Explore Microsoft Technology Centers
Understand what’s possible—and make it real—with immersive experiences and technical engagements from our senior architects.
Microsoft AI
Discover the new era of AI
Learn how AI-powered solutions can help your agency work smarter, boost productivity, and achieve more.
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