A look to the bank of the future
Imagine a world where you could predict when your customers will have their first thought about retirement planning and be ready to help them create that plan in just minutes. Imagine you could do the same for a young family applying for their mortgage or a fledgling company deciding where to bank for the first time. Now imagine you can address all these customers’ needs simultaneously wherever they are, anytime, on any device – and without any rising costs.
For many financial institutions, this world might seem far away, but it isn’t. As William Gibson famously said, “The future is here, it’s just not evenly distributed.” Some financial institutions are already ahead in providing flexible, personalized banking services to their customers. Standard Chartered in the UK is the latest bank to replace pin numbers and passwords with biometric authentication, allowing five million global customers to check balances and access investments securely via mobile devices. The move benefits customers who can more easily access services without having to remember complex passwords, while also helping to reduce the risk of fraud for the bank.
