Helping insurers forge effective long-term technology strategies is core to our vision for intelligent insurance and our work. Cloud and AI can help insurers mitigate the incidence and impact of unpredictable outcomes.
The pandemic cemented the value of digitization and digital channels in the financial services industry—and created new expectations with customers and employees. In talking with our customers every day, financial services organizations have increased focus on how to accelerate their digital agendas to better serve their clients and empower employees, while at the same time
In Asia, as in other regions, there’s rapidly-growing adoption of artificial intelligence (AI) in the financial services industry, with more than 60 percent of financial services organizations already accelerating their pace of digitalization in response to the pandemic. Spending on AI by the financial services sector in the region is estimated to reach $4.9 billion
Over a year into the pandemic one thing is certain, as Satya Nadella said in our third-quarter earnings call, “Digital adoption curves aren’t slowing down. They’re accelerating, and it’s just the beginning.” This is especially true in the financial services industry, which unlike in 2008, not only weathered the external economic shock of the pandemic
The past year has brought dramatic change to almost every facet of our lives. We have seen the same disruption play out across every industry, from retail to healthcare to financial services. Customer expectations are fundamentally altered, and it’s hard to imagine things going back to the way they once were. As organizations work to
COVID-19 has had a significant impact on almost every industry, and financial services was no exception. Dramatic shifts in consumer spending and banking habits led financial leaders to adjust their customer experience (CX) strategies to better accommodate their customers’ needs. By leveraging digital solutions and other innovative ideas, including debt relief and cash rebate programs,
In our digitally connected world, artificial intelligence (AI) is a priority for many industries. Adding intelligent security, analytics and more to your business can be a major differentiator. Financial institutions in particular are poised to benefit from the opportunities afforded by AI—however, it’s essential that the industry uses AI in a responsible manner.
Amid the relentless challenges of 2020, the wheels of the financial industry kept turning. At the root of it all is the historic acceleration of digital technology in the pandemic. It’s what enabled the financial services workforce to keep working and servicing its customers and to do so in new and improved ways. The crisis made the question of how “all-in” to go to the cloud all but moot. Digital transformation became less a choice and more of a necessity.
In this blog, we sit down with Zilvinas Bareisis, head of retail banking at Celent, a leading research and advisory firm focused on technology for financial institutions globally, to discuss top trends and priorities for retail banking, differentiation of customer experiences, risk management, and preparing for the future. What are the top priorities for retail
Banks have seen dramatic technology advancements across the business, particularly in payments. In this blog, we sat down with Peter Hazou, business strategy leader of worldwide financial services at Microsoft, and Dean Wallace, practice lead for real-time and digital payments at ACI Worldwide, to discuss digital transformation in the financial services industry and five questions
Emerging global payment standard ISO 20022, put forth by the ISO technical committee responsible for the fields of banking and financial services, aims to create a common language and model for payments data, one that can be applied by any agent in the industry and implemented across any network. As payment data is the lifeblood
The financial services industry has evolved into a highly dynamic, technology-driven business with many institutions looking at the public cloud as an answer for delivering new solutions. Adoption and use of the public cloud has accelerated in 2020 as a result of the global pandemic which in some cases created highly urgent needs for innovation
The financial services industry is changing rapidly as digital transformation enables new possibilities and changes such as, the way we access our banks, engage with insurance companies, and interact with capital market firms. Financial platforms and services are increasingly able to integrate with every facet of an individual’s life.
