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Industry
Published
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4 min read

Breaking the paralysis of choice 

Do you remember the first time you confronted the paradox of choice? For me, it happened early in my career. I was a sales manager at a well-known retailer and noticed that the more varieties of white shirts we put on display, the longer it took customers to make a buying decision. Instead of a

Published
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4 min read

Ever-changing customer experiences require an omni-commerce strategy 

Retailers require a strategy that allows rapid upgrades and changes to their commerce systems, or they risk losing customers to competitors. Using a headless architecture built on micro-services is becoming an imperative to enable constant evolution of a platform.

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2 min read

The next generation of luxury retail 

The idea of luxury is driven by a fear of missing out. But the nature of luxury is changing, from exclusive, high-end products to a focus on experiences.

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2 min read

ShopTalk 2019 recap part 3: AI can check age-old retail problems 

Retail’s ongoing digital and cloud-first transformation was on full display at ShopTalk 2019, and the Microsoft Industry Experiences team was there. This is the third in a series (read part 1 and part 2) of three blogs where we delve a little deeper into five topics that were dominant in discussions.

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2 min read

How to empower today’s retail employees 

In today’s retail environment, customers want more control of their experience. And who better to provide that experience than well-trained, committed employees?